Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
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Reviews from Web
The PEOPLE! No hassles - everything was done perfectly the first time
Reply from Monica Hernandez
December 15th, 2025 05:51 PM
I’m really glad to hear everything went smoothly!
Thank you for taking the time to provide feedback :)
Allison was a joy to work with. The only reason we would not recommend is because you are based in Phoenix area
Monica & team were amazing to work with! They communicate on a very high level and made the transaction seemless! So thankful!
Reply from Monica Hernandez
December 11th, 2025 05:10 PM
I'm truly grateful for your positive feedback, Shanna! It means a lot to know that the transaction went smoothly and that you appreciated the communication :) Thank you for taking the time to share your experience!
She was awesome
Reply from Monica Hernandez
December 11th, 2025 12:51 AM
I'm glad to hear that you had a positive experience, Darlene. Your kind words mean a lot to me, and I hope to assist you again in the future :) Thank you for your support!
I’ve had the pleasure of working with Monica on numerous deals over the past 7 years. She is super knowledgeable, easy to work with, and always makes the whole process a breeze. I highly recommend her and look forward to many more successful...
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Reply from Monica Hernandez
December 8th, 2025 10:53 PM
Thank you Richard!!! Right back atcha, and I look forward to many more successful closings together as well!! CHEERS to manifesting a successfull 2026 together!!!
Monica Hernandez has received a review with 5 star rating from Sama S
Reply from Monica Hernandez
December 8th, 2025 07:33 PM
I appreciate the positive rating, Sama! Thank you for taking the time to post :)
Monica was very responsive, hard working and helpful.
Reply from Monica Hernandez
December 8th, 2025 07:34 PM
I appreciate your kind words, Jennifer! I'm glad to hear you found me responsive and helpful, It's important to me that the process goes smoothly for you. Thank you for taking the time to provide a rating :)Was there something I could have...
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Everything was very organized and easy! The team was so responsive!
Reply from Monica Hernandez
December 4th, 2025 05:13 PM
I’m glad to hear everything was organized and you found the process easy! Providing responsive service is important to me, so it’s wonderful to know you had a positive experience. Thank you for taking the time to provide feedback :)
Everything went smoothly and the communication was great. Thanks for a great experience!
Reply from Monica Hernandez
December 4th, 2025 01:07 AM
Thank you so much Lee for taking the time to adjust the rating, it means a lot! I'm really glad to hear that everything went smoothly, and that the communication met your expectations :)
Very smooth transaction! Thank you!!!
Reply from Monica Hernandez
December 2nd, 2025 02:59 AM
I'm glad to hear that everything went smoothly, Susan! Thank you for taking the time to share your experience :)
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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Escrow Service
Title Insurance
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