Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
I have been with Highlands Mtg for years and they have always taken care of my family and made every process super simple. Highly recommend and this is the only company I work with for my mortgage needs. They will tell you if a loan doesn’t...
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Mellisa did a wonderful job, she was very informative and knowledgeable, I am very happy with the results of our refinancing.
We refinanced during the COVID pandemic. Mel made the process straight forward and very easy. Most aspects of the process were handled digitally, but for those that couldn't be, Mel, her coworkers and the closing company physically brought...
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Everything Melissa and her team did made the process easier than it has ever been! Melissa was patient when I had questions and always responded promptly. I was amazed, usually re-financing is a huge hassle, but Melissa and her team made it...
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Melissa is very easy to work with; she is efficient, available within reasonable times for answering questions, and knows her business. She makes it comfortable and easy for us to do the refinancing that we just finished.
We have done three refinances with Melissa and her team. They are very communicative - even through an incredibly busy time - and Melissa knows her stuff. Will definitely recommend her!
This is the third time I have used Melissa for closings/refi. I have been impressed with the personal attention she gives to her clients. She is efficient and always available to answer any questions I had. I would highly recommend her for...
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So willing to help. Very knowledgeable with today’s market. Our refi went so smooth.
It was a pleasure working with Melissa! She was very knowledgeable, proactive and quick to respond to any questions or requests. Her level of customer service is stellar and she absolutely cares about her clients!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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