Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
The entire staff was very professional and personable, always remembering the people aspect and not just the process. Talking to Highlands Residential Mortgage was like talking to a friend.
Personal service, professional attention to detail, and a can-do attitude that you just don't see much anymore. Melissa actually made borrowing money a pleasure!!
Melissa was great. In a world with many people who can provide mortgage servicing, the Highlands team stands out. They are professional, timely and skilled.
Mel is amazing, as her entire team. My latest loan was such a pleasure, I cannot say enough wonderful things about the entire process. Communications were friendly and focused. Back and forth was minimized. Context was properly considered....
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She was always ready to help us if we had any questions. A very professional experience
Melissa was always available with clear answers.
Melissa and her team were very professional, kind, and quick to respond. She was very detailed oriented and very patient with us each step of the process. Melissa was recommended to us from our local bank in Roanoke, VA . We could not have...
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My client needed a quick closing, and Melissa did not disappoint! We closed on time and Melissa supported my client every step of the way. Very Happy!
Melissa is very responsible person. She work so hard to make my loan in very short time. She is great.
I will very much to work with her in the future.
Melissa and her team did a great job during a very busy time!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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