Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
Melissa and her team were incredibly generous with their time in navigating a crazy housing market. We felt so much more confident making big & difficult decisions regarding our home purchase with the advice and guidance provided by Team Hoover....
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Melissa was so available at anytime. When you email her the response was immediate. She followed up on everything quickly and she made sure I understood everything. She was great!
We've just had a refi. It lowered our mortgage with no upfront cost. Highlands has got a fantastic team and the service was absolutely outstanding! I highly recommend it.
Strong background and professionalism exhibited throughout the refinancing process. What can be an arduous undertaking, was may smooth and without a problems.
Able to find us a rate with terms that fit our needs. Plus she and her team are super responsive and the process is smooth.
It was an awesome experience working with Melissa. Her team is great and they all took care of my loan, always responded promptly to all my questions. We had forgotten to sign a document before closing, Melissa responded immediately and resolved...
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Melissa and her team are extremely responsive and very proactive in moving the process forward. We felt that Melissa and her team were on our team and genuinely worked on our application to ensure success.
We really appreciated the DocuSign option. It's so nice to be able to go over your documents and sign them without having to leave the house. Also final closing was so easy as they came to us, it was over and done within 30 min. Highly recommend...
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From start to finish EVERYONE I dealt with kept me well informed on every step of the process. Everyone was very professional, courteous and provided excellent customer service. It was such a seamless and stress free process. What a great team!...
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Melissa and her team were very knowledgeable and efficient. The transaction was done in a timely manner.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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