Matthew Underwood
Senior Mortgage Loan Originator
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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9 AM to 5 PM
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9 AM to 5 PM(Open now)
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9 AM to 5 PM
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Reviews from Web
Words cannot express the gratitude. Eddie Anderson and his team were phenomenal with our experience. Went above and beyond in my opinion. If I had to do it again... only with PHL.
Reply from Matthew Underwood
June 29th, 2025 12:00 AM
We appreciate you taking the time to share your experience. Your recommendation to others is a high compliment. Thank you for being a Planet customer!
Going through this process was extremely nerve racking but the team at planet home lending made it easy explaining everything I needed to know. The entire staff was caring and friendly....
Reply from Matthew Underwood
June 29th, 2025 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
My overall experience was great.Someone was always available to assist me with my questions or concerns. Thank you Planet Home lending for taking care of me
Reply from Matthew Underwood
June 29th, 2025 12:00 AM
We’re thrilled to get this kind of feedback. Thank you so much for taking the time to review us.
Customer service is a nightmare. They failed to pay my property taxes out of my escrow account and it has been extremely difficult to get them to correct their mistake. AVOID AT ALL COSTS.
Reply from Matthew Underwood
March 29th, 2025 12:00 AM
We genuinely appreciate your input. We're currently drafting a response to your points, and it will be sent to you via postal mail. We believe this will help in addressing your concerns.
Fantastic customer service! We benefited from the experience, expertise and patience of Ben Canales as we navigated buying a home for the first time. He was always available to answer our questions and kept the whole process moving smoothly....
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Reply from Matthew Underwood
June 29th, 2025 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience. We're happy to hear that Ben Canales delivered excellent customer service. Letting others know of your experience with us is much appreciated!
We recently worked with Nick Dejesus for our mortgage, and we couldn't be more impressed. From start to finish, he provided exceptional service, processing my application quickly and efficiently. The team was always available to answer my questions,...
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Reply from Matthew Underwood
June 29th, 2025 12:00 AM
Thank you, Yacelyn, for your fantastic feedback! We're thrilled to hear about your positive experience with Nick and the team. Your recommendation means a lot to us, and we're glad we could help you on your journey to your dream home!
Rick was very helpful for the many questions we had as first time home owners. He walked us through all the steps and ensured we understood the process. We had a great experience with Rick and will refer him to others in the future without...
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Reply from Matthew Underwood
July 29th, 2025 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Communication and keeping up with
Troy was very attentive to our needs, and made sure to answer all our questions. He went beyond our expectations. The overall process was quick and simple. As a first time home buyer I did not feel anxious or overwhelmed, quite the opposite....
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Reply from Matthew Underwood
May 29th, 2025 12:00 AM
Thanks for sharing your experience, Danielle! We're thrilled to hear that Troy and the team made your first home buying journey smooth and enjoyable. Your satisfaction is our priority, and we appreciate your kind words! Enjoy your new home!
Great customer service and detailed information in a way we all understand. Happy with my entire refinance process!
Reply from Matthew Underwood
May 29th, 2025 12:00 AM
It was such a pleasure to assist you. We’re so glad we delivered the customer service you deserve. Letting others know of your experience with us is the highest compliment!
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
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Mortgage Loan Officer
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Licenses
- 272137
Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.