New American Funding - Malcolm Arrington

Name: New American Funding
Address: 41050 W 11 Mile Rd Ste 100, Novi, Michigan, 48375
Telephone: +1-949-561-1743
Rating: 4.72

Senior Mortgage Consultant @ New American Funding

New American Funding - Novi | Consumer Direct

4.72

(82)

Northwestern University

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Northwestern University

Contact Info

(949) 561-1743

Novi, MI

https://www.newamericanfunding.com/mortgage-loans/MalcolmArrington

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4.72

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Malcolm lied to me about my monthly payment. He made me FEEL listened to, and made me feel like he was giving me accurate information, made me feel like I could trust what he was telling me. It has come to show that the information was entirely...

Reply from Malcolm Arrington

April 13th, 2026 08:47 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

The whole process has been very streamline from start to finish with very little troubles.

Reply from New American Funding - Malcolm Arri...

April 7th, 2026 02:18 PM

I'm glad to hear that the process went smoothly for you, Timothy. If you have any further questions or need assistance in the future, feel free to reach out. Congratulations on your new home!

Malcolm did fine. He had a baby in the middle of this. I can objectively say that you guys do a great job with well qualified buyers but I think your system needs to be improved to work with less qualified people. I've done three of the more...

Reply from New American Funding - Malcolm Arri...

June 29th, 2026 08:00 PM

Thank you for your feedback, Tom. I appreciate your constructive criticism and understand the challenges you've mentioned regarding working with less qualified buyers. I'll make sure to share your insights with our team, as we're always looking...

I am not sure exactly where the breakdown was but I feel the team fell short. Was notified very closee to closing day that the closing may have to be pushed to following week due to some issues which I felt could have been handled a lot quicker....

Reply from New American Funding - Malcolm Arri...

June 29th, 2026 08:01 PM

I'm sorry to hear about the challenges you faced, Cyndi. I understand how frustrating delays can be, especially so close to closing. Please reach out to me directly so we can discuss your experience further and see how I might assist you.

It was a ok experience

Reply from Malcolm Arrington

March 30th, 2026 04:27 PM

Thank you for sharing your thoughts, Benjamin. I understand that the experience was just okay, and I value your feedback. If there's anything specific you'd like to discuss or if there are ways I can improve future experiences, please feel...

Malcolm was extremely helpful and great to work with

Reply from New American Funding - Malcolm Arri...

March 16th, 2026 12:17 PM

I'm grateful for your feedback, Robert. It's rewarding to know that you found my assistance beneficial and enjoyed working with me. You made it happen for your family and I'm so happy for you all.

Malcolm is a true "pro" always looking after his customer. With myself, he was punctual, timely and ALWAYS returned my call and emails. He was a pleasure to work with......

Reply from New American Funding - Malcolm Arri...

March 16th, 2026 12:14 PM

Joe, I'm grateful for your thoughtful review. It's rewarding to hear that my efforts in communication and responsiveness made a positive impact on your experience. Ensuring that my clients feel supported and informed is a top priority for me....

Malcolm worked with us in a way that exceeded all our expectations. In just a few minutes of applying to New American Funding's initial page, I was on the phone with him, and he started turning a dream to reality. If there is anyone who's work...

Reply from New American Funding - Malcolm Arri...

March 16th, 2026 12:08 PM

Your words truly mean a lot, Christian. I'm pleased that I could play a part in making your dream of homeownership come true. Congratulations on your new home! If any further questions or needs arise, don't hesitate to reach out—I'm always...

My loan processor and his team did all the hard work i kept me updated throughout the proces. Very pleasant and knowledgeable team!!

Reply from New American Funding - Malcolm Arri...

February 17th, 2026 06:57 PM

I appreciate your great review, Ruth. It's good to know that the updates were consistent and the process was handled smoothly. Keeping you informed is important to me, and I'm glad the team made it a positive experience for you. If you ever...

The comunication was great with Malcolm but wants we got to the loan processer the communication stopped we didn't hear from them until the day we were supposed to close and didn't give us a document we were supposed to sign which delayed the...

Reply from Malcolm Arrington

January 13th, 2026 08:00 PM

Thank you for sharing your experience, Matthew. I'm pleased to know you felt supported through our communication. I regret the challenges encountered once the loan process moved further along. Please know that your feedback is valuable, and...

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Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

Fixed Rate Mortgages

USDA Loans

Qualified Mortgage Pre-Approvals

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan

FHA Loan

Reverse Mortgage

Construction Loan

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Education

Northwestern University

Positions

New American Funding - Senior Mortgage Consultant
Mar 4th, 2024 - Current

Memberships

Mortgage Action Alliance (MAA)
Mortgage Banker Association (MBA)

Year Started

2011

Time Zone

Eastern Standard Time (EST)

Licenses

Tennessee
Michigan
Missouri

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Achievements

Promoted to Assistant Sales Manager

Hobbies

Traveling
Kayaking
Hiking

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