Lola Pol

Name: Capital Bank - Washington, DC
Address: 3622 12th St, Washington, District Of Columbia, 20017
Telephone: +1-301-518-6333
Rating: 4.78

Branch Manager | NMLS# 192773

Capital Bank - Washington, DC

4.78

(107)

Partners in your vision. Experience the difference a Capital Bank business banker can make. We offer consultative, customized, and creative solutions tailored to your business goals and bottom line success.

Mortgage

Mortgage Loan Officer

Contact Info

(301) 518-6333

Washington, DC

https://capitalbankmd.com/homeloans/team/lola-pol/

Location & Business Hours

Business Hours

Thu

8:30 AM to 7 PM

Fri

8:30 AM to 7 PM

Sat

10 AM to 5 PM

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4.78

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Thank you for being my Angel's! Forever greatful for you guys!

Reply from Lola Pol

January 30th, 2025 07:59 PM

LaQuanta, you're so sweet! It was truly my pleasure to help you. "Angels" is a high compliment – I'm blushing! Seriously, I'm incredibly grateful you trusted me to assist you with your home loan journey. I hope you're settling in nicely and...

Communication all around from both parties of Capital bank and Greater Washington Urban Leagues.

Reply from Lola Pol

January 30th, 2025 07:59 PM

Anthony, I appreciate you taking the time to leave a review. I'm glad the communication between Capital Bank Home Loans and Greater Washington Urban League was effective throughout your experience. I always strive to ensure clear communication...

if we were to be having a problem they easily gave me options to fix it and what to do and it was a very easy processs with them even if it was hard at times . so we thank everyone from the capital bank team.

Reply from Lola Pol

January 30th, 2025 08:00 PM

Oscar, it means so much to me and the team to hear about your positive experience. Knowing we were able to provide options and make a potentially difficult process smoother is exactly what we strive for. We appreciate you choosing Capital Bank...

Ms. Lola and her team was awesome from start to finish.I would highly recommend Capital Bank to anyone looking for a house. The process was efficient, easy and stress free. The customer service was outstanding.Thank you so very much. I am greatly...

Reply from Lola Pol

January 17th, 2025 06:46 PM

Thank you so much for the glowing review, Janice! I am thrilled to hear that you found our service to be efficient, easy, and stress-free. At Capital Bank Home Loans, our foremost priority is ensuring an exemplary customer experience. Your...

Todos muy amables un exelente grupo de trabajo todos atentos cuando tenia alguna pregunta especiamente Rey una persona amable sincere y me ayudo en todo momento 5 estrellas para el

Reply from Lola Pol

December 30th, 2024 04:29 PM

Muchas gracias!!! Para nosotros ha sido un placer haberle podido ayudar durante todo este proceso. Siempre estaremos aqui para asistirle en lo que necesite Les deseamos que tenga unas felices fiestas.

Porque todas mis dudas fueron resueltas y sobre todo porque me ayudaron a comprar mi casa muchas gracias a todo el equipo que estuvo involucrado en mi caso .

Reply from Lola Pol

December 30th, 2024 04:38 PM

Muchas gracias, para nosotros ha sido un placer haberle podido asisitir durante todo este proceso. Aqui estaremos siempre para ayudarle en lo que necesite. Muchas felicidades por haber dado este gran paso. Le deseamos que tenga felices fiestas....

The home ownership process made easy👏👌good service throughout.

Reply from Lola Pol

November 22nd, 2024 04:12 PM

Hi Roscoe, thank you for taking the time to leave a review! I'm glad to hear that you found the home ownership process easy with Capital Bank Home Loans. I strive to provide good service throughout, so it's wonderful to hear that reflected...

Lola is Very extraordinary person! She is so professional and very supportive. Excellent customer service! I really really recommend her to my family and friends . All of Capital bank employees is excellen! Thank you so much for the service...

Reply from Lola Pol

November 15th, 2024 06:24 PM

Thank you so much, Senait, for your kind words and the fantastic 5-star rating! Hearing that you found my service professional, supportive, and excellent really made my day. It's always my goal to provide outstanding customer service, and I'm...

I really appreciate the expertise and knowledge of the entire process!

Reply from Lola Pol

November 2nd, 2024 03:04 PM

I'm thrilled to hear that you had a positive experience with our process, Brandon! Your feedback is greatly appreciated. At Capital Bank Home Loans, we work hard to provide our clients with comprehensive knowledge and guidance. I'm delighted...

I made a complaint and have not received a response.

Reply from Maddy Daly

October 28th, 2024 04:33 PM

Thank you for your valuable feedback. We are committed to delivering the best possible experience for our customers, and we regret that we did not meet your expectations on this occasion. We will contact you directly to address your concerns...