Lola Pol

Name: Capital Bank - Washington, DC
Address: 3622 12th St, Washington, District Of Columbia, 20017
Telephone: +1-301-518-6333
Rating: 4.78

Branch Manager | NMLS# 192773

Capital Bank - Washington, DC

4.78

(107)

Partners in your vision. Experience the difference a Capital Bank business banker can make. We offer consultative, customized, and creative solutions tailored to your business goals and bottom line success.

Mortgage

Mortgage Loan Officer

Contact Info

(301) 518-6333

Washington, DC

https://capitalbankmd.com/homeloans/team/lola-pol/

Location & Business Hours

Business Hours

Thu

8:30 AM to 7 PM

Fri

8:30 AM to 7 PM

Sat

10 AM to 5 PM

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4.78

(107)

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Lola and the staff made me feel that they genuinely care about my best interest.

Reply from Lola Pol

October 2nd, 2025 09:43 PM

I'm pleased to hear that you felt well cared for during your experience, Lee. Ensuring that your best interests are looked after is always a priority for me. If you ever have more questions or need any assistance in the future, don't hesitate...

My experience was GREAT because everyone was so helpful, approachable, and made the process much easier.

Reply from Lola Pol

September 25th, 2025 03:16 PM

I'm pleased to hear that your experience was positive, Dajon. Knowing that the team was helpful and approachable is truly gratifying, as making the home loan process easier for clients is important to me. If you have any more questions or need...

The staff at the office were very knowledgeable, professional and welcoming. They took their time to explain any questions I asked and allowed me to decide when I was ready but took the time to provide estimates and quotes. Angelina Kox was...

Reply from Lola Pol

September 25th, 2025 03:17 PM

Gwendolyn, I appreciate you taking the time to share your experience. I'm pleased to know that the team at our office, including Angelina, was able to provide the support and information you needed. It's important to me that clients feel welcomed...

Lola is extremely knowledgeable in the real state field . She also has great portfolio of contacts . That way , we were able to apply grants, get inmediate inspections . fast turnaround in general with items needed to be completed . Great experience,...

Reply from Lola Pol

September 25th, 2025 03:19 PM

It's wonderful to hear such positive feedback from you, Doris. I'm pleased that my experience and network of contacts contributed to a smooth and efficient process for you. It’s important to me that clients have quick access to necessary services...

It was a pleasure and I would tell anyone I know to go with them.

Reply from Lola Pol

August 29th, 2025 07:42 PM

William, I truly appreciate your kind words and recommendation. It was a pleasure assisting you with your needs. Your satisfaction means a lot to me, and I'm grateful for your trust. If there's anything more I can do for you or if you have...

The team was amazing to work with and did a great job with timelyness, responsiveness and educating me along the way.

Reply from Lola Pol

August 25th, 2025 03:42 PM

Cory, I appreciate you taking the time to share your feedback. I'm delighted that you had such a positive experience with our team's timeliness and responsiveness. It's always important to me to ensure clients feel informed at every step of...

Poi is an excellent salesman , he listen to the customer and always try to find solutions that benefit the client

Reply from Lola Pol

September 25th, 2025 03:20 PM

I appreciate the feedback about our dedication. It's great to hear that his approach aligns with providing the best solutions for our clients. If you have any other insights or need assistance, feel free to let me know. Hope you enjoy your...

Lola and her team were well knowledgeable about the loan process, transparent, and very easy to work with.

Reply from Lola Pol

August 14th, 2025 03:00 PM

Urlkia, I truly appreciate your generous review. It was truly our pleasure. Making the experience as smooth and easy as possible is incredibly important to me. I know we will keep in touch and I can't wait to see what you do with your adorable...

Transparency through hiccups that could delay process. Urgency wasn't apparent as delays wouldn't be brought up until the last second.

Reply from Maddy Daly

October 2nd, 2025 04:02 PM

We appreciate your feedback, Bentley. It's important for us that our clients feel informed and confident throughout the process. Your comments regarding transparency and urgency are valuable and will help us identify areas to improve. If you'd...

Everything went smooth and very fast with Capital Bank. Job well done!

Reply from Lola Pol

August 3rd, 2025 01:39 PM

Monica, thank you for sharing your positive experience. I'm thrilled to know that everything went smoothly and quickly with your home loan process. Ensuring a seamless journey for my clients is always a top priority. If you have any more questions...