Lola Pol

Name: Capital Bank - Washington, DC
Address: 3622 12th St, Washington, District Of Columbia, 20017
Telephone: +1-301-518-6333
Rating: 4.78

Branch Manager | NMLS# 192773

Capital Bank - Washington, DC

4.78

(107)

Partners in your vision. Experience the difference a Capital Bank business banker can make. We offer consultative, customized, and creative solutions tailored to your business goals and bottom line success.

Mortgage

Mortgage Loan Officer

Contact Info

(301) 518-6333

Washington, DC

https://capitalbankmd.com/homeloans/team/lola-pol/

Location & Business Hours

Business Hours

Thu

8:30 AM to 7 PM

Fri

8:30 AM to 7 PM

Sat

10 AM to 5 PM

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4.78

(107)

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Overall, the staff was very helpful throughout the process. Emma and Lola were especially instrumental in getting me prepared to move forward with my home loan—they were responsive, knowledgeable, and supportive every step of the way.That said,...

Reply from Lola Pol

February 26th, 2026 05:51 PM

I truly appreciate your thoughtful feedback. I’m so glad to hear that you found the overall process helpful and that both Emma and I were able to support you effectively with your home loan. Your suggestions are incredibly valuable. They help...

Working with Capital Bank Home Loans was an excellent experience. My loan officer was super friendly and personable, really insightful, and knew the ins and outs of the HPAP system inside and out! She was so warm and welcoming, with tons of...

Reply from Lola Pol

February 26th, 2026 05:52 PM

Kamicha, I appreciate your kind feedback. I'm pleased to know you found my guidance and knowledge about the HPAP system beneficial during your home loan process. Ensuring you feel comfortable and informed is always my aim, and it's gratifying...

Thank you for all of yourvhelp and assistance with this process.

Reply from Lola Pol

February 22nd, 2026 02:06 AM

I appreciate your gratitude, Khiya. It was truly my pleasure to assist you through the process. If you need any more help or have questions in the future, please don't hesitate to reach out.

Everything help full , excellent customer service , great information

Reply from Lola Pol

February 20th, 2026 07:36 PM

I appreciate your feedback, Seada. Knowing that you found the service helpful and the information provided valuable is rewarding. It's always my aim to offer excellent customer service. Should you have any further questions or need assistance,...

Helpful and knowledgeable of local programs

Reply from Lola Pol

February 22nd, 2026 02:07 AM

Jaia, I appreciate your review and am pleased that you found my assistance helpful and knowledgeable, particularly regarding local programs. It's important to me that you have access to the resources you need. Should you have any more questions...

Excellent service from start to finish. The team was knowledgeable, responsive, and supportive throughout my homebuying process. I’m thankful for their help in making my first home purchase a success.

Reply from Lola Pol

February 13th, 2026 06:18 PM

Kenyale, I appreciate you taking the time to share your experience. I'm glad to hear that the service met your expectations from beginning to end. It's important to me that my clients feel well-supported during such a significant journey. Congratulations...

Lola and her team did a great job of getting our loan processed on short notice after one of the big banks bailed on us just a couple days before we were set to close. Lola was super responsive and helpful and I'd recommend her team to anyone...

Reply from Lola Pol

January 26th, 2026 04:00 PM

Luke, I’m pleased to hear that my team and I could assist you. It was truly a pleasure working with you on your first home purchase—you were quick to respond and an A+ borrower. Sometimes it just takes the right team to get a “no” turned into...

Lol a Pol and her team helped me purchase my first home in Washington DC.

Reply from Lola Pol

January 10th, 2026 05:01 PM

Eric, I appreciate you sharing your experience. It’s rewarding to know that I could assist you in purchasing your first home in Washington, DC. Helping clients like you achieve their homeownership goals is always fulfilling. If you have any...

Lola and her team went above and beyond to ensure we could settle on our set closing date . They ensured we filled out all our paperwork and answered all questions we had along the way. Their professional knowledge of DC Grants and Housing...

Reply from Lola Pol

December 24th, 2025 05:07 PM

Jason, it's great to hear that you felt supported throughout your home loan process. I'm pleased our team could help you settle on your targeted closing date and assist with all your questions. Your acknowledgment of our understanding of DC...

Everyone showed they cared and treated me like family

Reply from Lola Pol

December 21st, 2025 03:00 PM

Levi, it's wonderful to hear that you felt valued and welcomed like family during your experience. It's very important to me that my clients feel supported every step of the way. If there's anything else you need or questions youhave in the...