Julie Chester, Ruoff Mortgage
Senior Loan Officer | NMLS# 798974 | Ruoff Mortgag...
Additional Licenses: NMLS# 798974 | OH - MLO.042581.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is ... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Julie was great!
Reply from Julie Chester, Ruoff Mortgage
October 7th, 2025 03:08 PM
It was a pleasure working with you, Emily. I'm sure your new home will be filled with much happiness. If there's anything else you need or any questions arise in the future, please feel free to reach out. Thank you for choosing me and Ruoff...
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Customer service and communication was great. Julie's skill and knowledge are whet made this very easy for me to understand and complete. Julie is definitely a game changer. You want her on your team for a winning formula!!
Reply from Julie Chester, Ruoff Mortgage
October 7th, 2025 02:34 PM
I'm happy to hear that my communication and knowledge contributed positively to your experience, Ernie. Making the process easy to understand is always my goal. Thank you for your kind words and for considering me a valuable part of your team....
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Julie and Devyn helped so much, they were very responsive, organized, and timely! They helped so much in such a crazy situation and with my schedule being packed, they made it all happen! So grateful!
Reply from Julie Chester, Ruoff Mortgage
October 6th, 2025 02:29 PM
It's great to hear that Devyn and I were able to support you effectively, Tony. I'm thankful we could work within your busy schedule and navigate such a hectic situation. If you have any more questions or need further assistance in the future,...
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Julie worked very well with us! She was very thorough with the whole process.
Reply from Julie Chester, Ruoff Mortgage
September 30th, 2025 05:33 PM
It's nice to hear that you had a good experience working with me, Megan. I aim to be thorough in every step of the process to ensure everything goes smoothly. If you have any further questions or need assistance in the future, please don't...
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Very quick turnaround and efficient in all aspects
Reply from Julie Chester, Ruoff Mortgage
September 26th, 2025 04:34 PM
When you told me you wanted to close before the wedding, I welcomed the challenge—two weeks from application to closing, and we did it!You were amazing to work with, and I’m so happy you and Megan will have your own home to return to after...
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Julie Chester, Ruoff Mortgage has received a review with 5 star rating from Tony C
Reply from Owner
September 26th, 2025 05:05 PM
Thank you, Tony, for the 5-star rating. I appreciate your support and am glad to have been a part of your mortgage process. If there's anything more you need, feel free to reach out.
personal communication between Julie and myself made the experience easy to navigate and friendly and honest
Reply from Julie Chester, Ruoff Mortgage
September 24th, 2025 04:35 PM
It's encouraging to hear that the personal communication between us made your experience smooth and straightforward, Tony. I always aim to provide a friendly and honest service. Should you have any further questions or need assistance in the...
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Julie went above and beyond. I have not had customer service like that ever. 10/10 experience.
Reply from Julie Chester, Ruoff Mortgage
September 22nd, 2025 10:18 PM
Thank you for your kind words, Michael. I'm glad to hear that you had such a positive experience. I strive to provide the best customer service possible, and your feedback is greatly appreciated. If there's anything more I can assist with,...
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Communication was paramount in the process and the patience that Julie had while I continued to ask questions was unbelievable. Truly a great experience on my end and so glad Julie helped through that proces.
Reply from Julie Chester
September 22nd, 2025 10:20 PM
I'm glad to hear that communication and patience stood out during your experience, Kyle. Answering questions and ensuring clarity is something I prioritize to help make the process smoother. It's rewarding to know that I could contribute positively...
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Julie is the best out there and will make sure finding a home is a smooth process. She is on top of business and very efficient when it comes to everything she does. Thank you Julie for your help and I will 100% recommend you to anyone looking...
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Reply from Owner
September 24th, 2025 04:36 PM
I'm grateful for your kind words, Olivia. Ensuring a smooth process and being efficient are always my priorities. I'm glad to know I could assist you effectively in finding a home. Thank you for recommending me, and if there's ever anything...
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About
Additional Licenses: NMLS# 798974 | OH - MLO.042581.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
First Time Homebuyers
Down Payment Assistance
Conventional - 3% minimum down payment
FHA - 3.5% minimum down payment
VA
USDA - no money down payment
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 798974
- OH - MLO.042581.001
Hobbies
- Hiking, swimming, reading, playing with grandchildren
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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