Julie Chester, Ruoff Mortgage
Senior Loan Officer | NMLS# 798974 | Ruoff Mortgag...
Additional Licenses: NMLS# 798974 | OH - MLO.042581.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is ... Show More
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9 AM to 5 PM
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closed
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closed
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Reviews from Web
Julie guided us through this experience with absolute perfection! Pleasant, funny, knowledgeable, and professional is the best way to describe how Julie worked with us! Great experience, highly recommend!
Reply from Owner
December 4th, 2025 03:21 PM
Mel, you're the best. :)
Julie was wonderful to work with and I will recommend her to all my friends and family! She helped us through the whole process and was funny and charming!It was an amazing process, but Julie made it easy and clear. We are so happy, thanks...
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Reply from Julie Chester, Ruoff Mortgage
November 26th, 2025 12:46 AM
Wow Melanie, That makes me like me! Making the process easy and clear is always my goal, and I'm happy it felt that way for you. Thank you for considering recommending me to your friends and family—what a great compliment! If there's ever anything...
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Communication
Reply from Julie Chester, Ruoff Mortgage
November 25th, 2025 03:37 AM
Thank you for your feedback. Some of the final steps in the closing process are handled by other parties and can occasionally lead to understandable disappointment. We remain committed to supporting our clients throughout the entire transaction,...
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Julie Chester, Ruoff Mortgage has received a review with 5 star rating from Darin A
Reply from Owner
November 4th, 2025 07:15 PM
Thank you for the high rating, Darin. I'm grateful for your support and trust. If there’s anything more I can assist you with, don't hesitate to reach out. Wishing you and your growing family much happiness in your new home!
Julie is the reason everything was so perfect . she was quick with the whole process and super frend, she needs a raise.
Reply from Julie Chester, Ruoff Mortgage
November 7th, 2025 07:08 PM
Thank you for the great review. I loved helping you guys get into your own home. Wishing you both the best in life - always! Thanks for trusting me with your financing.
Julie was great to work with! She was friendly, professional, and knowledgeable, keeping me informed every step of the way and always quick to respond to any questions. I’d absolutely recommend Julie to anyone looking for a mortgage loan!
Reply from Julie Chester, Ruoff Mortgage
October 27th, 2025 02:44 PM
It's appreciated to hear that you found my approach friendly and professional, Chandler. Keeping you informed and responding promptly to your questions is always a priority for me. Your recommendation means a lot, and I’m glad I could assist...
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Julie is the reason I rated it excellent. She was incredible to work with and clearly knows her stuff!!!
Reply from Julie Chester, Ruoff Mortgage
October 21st, 2025 09:55 PM
We made a good team, Sarah. You were incredible to work with also. Thank you for choosing Ruoff Mortgage - but especially me. I appreciated your confidence and am glad I met your expectations.
We were very impressed from the start when you so easily navigated the frustrating Credit Bureau process, and the countless forms. And we appreciated your professionalism and quick responses to our questions along the way. It has been an overwhelming...
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Reply from Owner
October 27th, 2025 02:46 PM
It means a lot to hear that you were impressed with the assistance I provided, Larry. Navigating the process and managing numerous forms can indeed be daunting, so I'm glad I could help make it smoother for you. I'm also pleased that you found...
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Julie was always available to answer questions and was pleasant to work with!
Reply from Julie Chester, Ruoff Mortgage
October 17th, 2025 12:56 PM
I'm glad to hear that you found me accessible and easy to work with, Larry. If any more questions come up or if there's anything else I can assist with, please don't hesitate to reach out. I appreciate your trust in me throughout the process....
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She really came through during a difficult situation! Knowledgeable, friendly, and so helpful! Thank you so much!
Reply from Owner
October 17th, 2025 12:57 PM
I'm glad to hear that I could assist you during a challenging time, Anthony. Being knowledgeable and friendly are key aspects of how I strive to help. If there's anything else you need or any questions you have in the future, please don't hesitate...
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About
Additional Licenses: NMLS# 798974 | OH - MLO.042581.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
First Time Homebuyers
Down Payment Assistance
Conventional - 3% minimum down payment
FHA - 3.5% minimum down payment
VA
USDA - no money down payment
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 798974
- OH - MLO.042581.001
Hobbies
- Hiking, swimming, reading, playing with grandchildren
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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