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Josh Pick, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-330-760-2254
Rating: 4.95

Senior Loan Officer | NMLS# 134546 | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.95

(345)

Mortgage

Mortgage Loan Officer

Contact Info

(330) 760-2254

Medina, OH

https://www.ruoff.com/JoshPick

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.95

(345)

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Experience.com

4.93

(237)

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5.0

(108)

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Josh was amazing. Buying your first home can be scary but he made the process easy and stress free.

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

January 16th, 2024 03:21 AM

Thank you, Paige! I appreciate you taking the time to complete the survey and especially that your experience was easy and stress free!

Great Loan Officer

Reply from Owner

January 16th, 2024 03:20 AM

Thank you, Charles! I'm glad I was able to help you with your home purchase!

Josh kept. Up with all the changes and kept me informed. He was great at responding to my questions.

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

April 5th, 2024 04:57 PM

Thank you, Charles, for taking the time to leave a review. It was my pleasure to assist you throughout the process and ensure you stayed informed. Your satisfaction is my utmost priority, and I'm glad I was able to address your questions effectively....

Josh Pick was fantastic! He was knowledgeable, communicative, direct and friendly. It was a pleasant experience and even the application was minimal hassle- truly the easiest mortgage we have ever gotten.

Reply from Owner

January 23rd, 2024 08:16 PM

Thank you so much for your kind words, Mara! I'm pleased to hear that your experience with the mortgage process was positive. Customer satisfaction is my top priority so I appreciate you taking the time to do this review. Thank you for choosing...

Josh Pick made the whole process perfect. He was on top of everything and quick to respond when I had questions. I am very happy to have gone with Ruoff Mortgage for this home-buying process. If I ever need to buy another home, I will be returning...

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

April 5th, 2024 04:58 PM

Thank you so much for your kind words, Tom. I'm thrilled to hear that your experience with me and Ruoff Mortgage was smooth. It was a pleasure to support you throughout the home-buying process. Your satisfaction is my top priority, so I'm glad...

No at this time

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

April 5th, 2024 04:57 PM

Thank you for leaving a 5-Star review!

I would say, there was a lot of surprises that I was not expecting, and a lot of roadblocks that I had to work with the loan agent. I wish my agent would have tried to help me out better.

Reply from Josh Pick, Ruoff Mortgage

July 11th, 2024 08:10 PM

Hi Johann, I'm sorry that your experience wasn't up to par. Unfortunately there are certain things that are out of our control as a lender when it pertains the need for certain documentation. I wish you the best and appreciate your business!...

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Reply from Josh Pick, Ruoff Mortgage

July 11th, 2024 07:43 PM

Thank you for taking the time to complete the survey!

I can't believe all my emails/questions were addressed immediately day or night by Josh.

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

April 5th, 2024 05:00 PM

Thank you, Rachel! It's very important to me that I communicate with you at all hours to make sure you're getting the best service possible. Thank you so much for the 5-Star review!

Josh was absolutely phenomenal in handling this process for me. This was my first home buying experience and it was quick and easy. Ill always come back!

Reply from Josh Pick | NMLS# 134546 | Ruoff Mo...

November 9th, 2023 04:34 PM

Thank you, Steve! I truly enjoyed guiding you through the process...it was my pleasure!

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About

Additional Licenses: NMLS# 134546 | OH - MLO.031660.001 | FL - LO109746 My customer service philosophy is surrounded by Communication and Availability. The most important part of the homebuying process is clear communication, and also being available in the evenings and weekends when I'm needed most. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Residential Mortgage Loans

Conventional

FHA

USDA

First Time Home-Buyers