Jessica Upshaw
Branch Manager | NMLS# 179250
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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Commincation was better than a lot of other places. And they seemed to actually want to help the customers out more so than some.
Reply from Jessica Upshaw
April 20th, 2026 05:49 PM
Hubert, I appreciate your feedback on the communication and the effort to help customers. It's good to know that you felt supported during the process. If you ever have more questions or need assistance, I'm here to help.
The whole process was pleasant and felt like we were supported by great people. It was very reassuring as a first time home buyer and really limited the fears and anxieties I felt through the process.
Reply from Jessica Upshaw
April 15th, 2026 03:06 PM
I'm happy to hear that the process was reassuring for you as a first-time home buyer, James. Knowing that you felt supported and your fears were eased is truly rewarding. If you have any more questions or need assistance in the future, I'm...
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Lots of communication and guidance I think on our situation it would have been a good idea to start the new home buyers class and getting home owners insurance earlier in the process because that did hold us up a little. but overall you guys...
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Reply from Jessica Upshaw
April 14th, 2026 12:44 PM
Thank you for sharing your experience, Zaina. I appreciate your feedback on the timing of the new home buyers class and insurance, and I'm glad to hear that you found the communication and guidance helpful throughout the process. If you have...
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Very easy as usual. would highly recommend to others
Reply from Jessica Upshaw
April 9th, 2026 01:31 PM
It's great to know that your experience was smooth and that you would recommend my services, John. I truly value your trust and am always here to assist with any future needs you may have.
it is fine no problem
Reply from Jessica Upshaw
April 9th, 2026 02:28 PM
I appreciate your feedback, Danah. If there's anything more you'd like to share or if you have any questions down the line, feel free to reach out. I'm here to assist whenever needed.
Multiple road blocks and timing issues made my home purchase stressful. Jessica's patience was very
Reply from Jessica Upshaw
April 8th, 2026 05:47 PM
It's important to me to know that my patience made a difference during your home purchase, James. Managing roadblocks and timing issues can indeed be stressful, and I'm glad I could assist you through them. If you have any more questions or...
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Quick responses to texts and voice messages. Worked out the best solutions to my mortgage requirements. Thanks Jessica
Reply from Jessica Upshaw
April 6th, 2026 12:42 PM
I'm glad to hear that my quick responses and solutions aligned with your mortgage needs, David. Thank you for sharing your feedback. If you have any further questions or need assistance in the future, feel free to reach out.
We always appreciate that Jessica and the team guide us through the process every step of the way, even though it isn't our first time, every deal is different and can go sideways. The team is on it and make it as smooth as possible!!
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Reply from Jessica Upshaw
April 6th, 2026 06:31 PM
I'm glad to know that you feel supported throughout every step of the process, Stephanie. Your trust and recognition mean a lot, especially given the varying nature of each deal. I'm here to help ensure everything runs smoothly for you. If...
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Easy to work with, answered all questions, quick to respond.
Reply from Jessica Upshaw
April 6th, 2026 02:26 PM
I'm pleased to hear you found it easy to work with me and that I was able to answer all your questions promptly, Ann. Your feedback is greatly appreciated. If you need any assistance or have more questions in the future, don't hesitate to reach...
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concerns I had more answered honestly and complete. Again, thank you. Rev. William Charles BAILEY S
Reply from Jessica Upshaw
April 3rd, 2026 01:19 PM
I'm glad to know that your concerns were addressed honestly and completely, William. Thank you for sharing your experience with me. If you have any more questions or need further assistance, I'm here to help.
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - Mortgage Loan OfficerNov 1st, 2018 - Current
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 179250
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