Jessica Upshaw
Branch Manager | NMLS# 179250
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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One of the worst experiences I’ve ever had with someone that’s works with customers. When I called to get a better understanding of what was going on she started yelling and hung up
Reply from Jessica Upshaw
June 27th, 2025 12:55 AM
Thank you for taking the time to share your feedback. I truly regret that your experience left you feeling this way.At The J Lending Team, we are committed to treating all of our clients with professionalism and respect, and we also expect...
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Friendly Service
Reply from Jessica Upshaw
June 28th, 2025 04:33 PM
Thank you, Richard, for your kind words. I'm glad that you found the service friendly. It was a pleasure assisting you with your mortgage needs. If there's anything else I can help with, please feel free to reach out.
Easy to communicate with, worked quickly on our loan, and got us the terms we needed to be at for our mortgage. Will recommend!
Reply from Jessica Upshaw
June 22nd, 2025 06:36 PM
I'm thrilled to hear that your experience was smooth and efficient. It was a pleasure working with you to secure the terms you needed. Thank you for your recommendation!
Flexible with a tough situation. Put my mind at ease.
Reply from Jessica Upshaw
June 10th, 2025 12:14 AM
I'm glad to hear that I could help put your mind at ease during a tough situation. It was a pleasure working with you, and I appreciate your kind words. If you need any further assistance, please feel free to reach out.
Great communication and response time to questions Always helpful throughout the process
Reply from Jessica Upshaw
June 9th, 2025 10:25 AM
I'm delighted to hear that you appreciated the communication and responsiveness during the process. It was a pleasure assisting you, and I'm glad I could help. Thank you for your kind words.
Everyone on Jessica's team was wonderful to work with! They answered any question we had full of knowledge and quickly.
Reply from Jessica Upshaw
June 5th, 2025 12:25 PM
I'm thrilled to hear that you had such a positive experience with my team at Highlands Residential Mortgage, Ltd. We strive to provide knowledgeable and prompt service, and your feedback is greatly appreciated. Thank you for your kind words!...
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Jessica was amazing. She processed our loan at record speed and even graciously answered my questions via text message. There were a couple of small things in the disclosures at closing that I would have like to have known about in advance,...
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Reply from Jessica Upshaw
June 3rd, 2025 11:41 AM
I'm thrilled to hear that you were pleased with the speed and communication during your loan process. I appreciate your feedback regarding the disclosures at closing, and I'll ensure to improve communication on such details in the future. Thank...
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I had a great experience with highland residential mortgage. The whole process was smooth and very informative. I would definitely recommend this company
Reply from Jessica Upshaw
June 3rd, 2025 12:30 AM
I'm thrilled to hear that you had a great experience with Highlands Residential Mortgage. It was a pleasure assisting you, and I appreciate your recommendation.
I really liked the trust, the good work they did in finding the house I wanted. I am very grateful.
Reply from Jessica Upshaw
June 2nd, 2025 11:18 PM
I'm thrilled to hear that you found the house you wanted and felt a sense of trust throughout the process. It was a pleasure assisting you, and I appreciate your kind words.
One of my contacts did not return communication.I reported this to Jessica.
Reply from Jessica Upshaw
May 29th, 2025 03:43 PM
I appreciate you bringing this to my attention, Elizabeth. Ensuring effective communication is a priority for us, and I am addressing this matter to prevent future occurrences. If you have any additional concerns or need further assistance,...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - Mortgage Loan OfficerNov 1st, 2018 - Current
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 179250
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