Top 5%
Jessica Prater, Ruoff Mortgage
Senior Loan Officer | NMLS# 1460089 | Ruoff Mortga...
Additional Licenses: NMLS# 1460089.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and s... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Jessica was quick to answer any and all questions for us. She took the time to explain things from start to finish so we knew what was happening and where we were at in the process.
Reply from Jessica Prater, Ruoff Mortgage
October 21st, 2024 01:35 PM
Hanna, thank you for the 5-stars! I know your situation was a crazy ride that started many months ago with circumstances out of your control. But in the end, I think everything worked out for the best. I loved getting to know you and your family...
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Jessica always kept me in the loop. If she wasn't available when I called I heard back from her within no more than 24 hours. She was very friendly and made me feel she really cared for me and wanted to help me.
Reply from Jessica Prater, Ruoff Mortgage
October 17th, 2024 03:39 PM
Rachael, thank you for the review! Knowing that you felt like I cared was the best compliment I could ever receive...THANK YOU! I really do care and I am so happy that everything worked out for you. You know where to find me if you ever have...
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Everyone was great!!!
Reply from Jessica Prater, Ruoff Mortgage
October 14th, 2024 04:20 PM
I am so excited for both you and Jessica on you first home purchase! There is nothing like finally relaxing in your own living room (or a burnt orange bedroom). :) I wish you both many happy years in your new home!
Jessica was very sweet and communicated every step of the way and explained everything perfectly! She made the process fast and smooth!
Reply from Jessica Prater
October 13th, 2024 05:21 PM
I'm absolutely thrilled to hear that you found the process to be fast and smooth, Guadalupe! It was my pleasure to guide you through each step and ensure everything was clearly explained. Your satisfaction is my priority and I'm happy I was...
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Jessica Prater, Ruoff Mortgage has received a review with 5 star rating from Noe S
Reply from Owner
October 14th, 2024 04:15 PM
Noe, thank you so much for your review. I am so happy how everything worked out for your families.
Overall, I think this whole process was very well organized.
Reply from Jessica Prater
October 13th, 2024 04:20 PM
I'm thrilled to hear that you found the process well-organized, Noe! At Ruoff Mortgage, we always aim to provide a seamless experience for our clients. Your feedback means a lot to me and it was a pleasure working with you. Your 5-star rating...
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Every thing
Reply from Jessica Prater, Ruoff Mortgage
September 25th, 2024 04:31 PM
James, it is always a pleasure working with you! Thank you for your continued loyalty and you know where to find me next time!
Friendly people
Reply from Jessica Prater, Ruoff Mortgage
September 16th, 2024 03:24 PM
I'm thrilled to hear that you found our team to be friendly, Nancy! Your kind words and 5-stars mean the world to us! If you ever need anything in the future, don't hesitate to get in touch. Thank you for your review!
Jessica was excellent at making sure that we stayed on schedule and that she received everything from us in a timely manner. Jessica also, went above and beyond talking through all of our options when making our home purchase. Would highly...
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Reply from Jessica Prater, Ruoff Mortgage
September 9th, 2024 02:07 PM
Tyler thank you for the great review! It is great to be able to offer many different options and be able to talk through what would work best for your scenario. I hope you and your family enjoy many happy years in your new home!
Smooth process with Jessica!!
Reply from Owner
September 9th, 2024 02:03 PM
Kari, I am glad you found it to be smooth and easy! Tammi and I work hard on this side to make the lending process flow as smoothly as possible so it is one less thing on your plate. :) Enjoy your new home!
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About
Additional Licenses: NMLS# 1460089.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Residential Mortgages
Conventional Home Loan
FHA Home Loan
USDA Home Loan
VA Home Loan
New Construction
Mortgage Refinance
Residential Refinance
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Memberships
- NCIAR - North Central Indiana Association of Realtors (and Affiliates)
- Rochester Business Builders BNI
- Homes For Heroes
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2007
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1460089
Achievements
- Most Improved Originator 2017
- Loan Officer of the Month - October 2022
- Loan Officer of the Month - August 2023
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Hobbies
- Volunteering in my community.
- Watching my children participate in sports & clubs.
- Reading & listening to audiobooks.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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