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Jennifer Reynolds, Ruoff Mortgage
VP Branch Manager and Senior Loan Officer
With more than 25 years of mortgage lending experience, I proudly help homebuyers and homeowners throughout Indianapolis, Central Indiana, surrounding communities, and clients in Illinois, Tennessee, and Florida. I offer Conventional, FHA, ... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
Working with Jennifer was great. She made herself available any time I had questions and seemed happy to answer . The whole process ran smoothly.
Reply from Jennifer Reynolds
March 20th, 2026 05:44 PM
I'm pleased to hear that the process went smoothly for you, Kelly. Being accessible and helpful with your questions is a key part of my service. If you have any more questions or need further assistance, just let me know.
Jennifer took great care of my account from start to finish. She worked hard to get everything exactly as I needed it in a timely and professional manor.
Reply from Jennifer Reynolds
February 18th, 2026 04:54 PM
I'm glad to hear you felt well-supported throughout the process, Darci. Taking care of your account and ensuring everything met your needs is always my priority. If there's anything further I can assist with, please don't hesitate to reach...
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Jennifer was great to work with and answered any Questions I had. This was my first time buying a home and she was very patient and explained things to me well to make sure I understood what was going on.
main complaint was the HOA fees were not disclosed until the final closing document. This was a concern from the onset. I specifically inquired about these fees and was told there were none by my agent. Then it was 'confirmed' when there were...
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Excellent service as always
Reply from Jennifer Reynolds
February 2nd, 2026 05:15 PM
Your continued trust means a lot, Kelly. I'm glad to hear that you consistently experience excellent service. If there's ever anything else you need assistance with, please don't hesitate to let me know.
My lender was very thorough and knowledgeable in explaining the mortgage process and guiding me in securing a home.
Reply from Jennifer Reynolds
January 13th, 2026 05:37 PM
I'm pleased to know that you felt the mortgage process was well explained and that you found the guidance helpful, Ana. Being thorough and knowledgeable is important to me, and I'm glad it made a difference in securing your home. If there's...
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Jennifer made the process so quick and easy she made sure to answer any questions that we had . We will continue to recommend her and Ruoff!
Reply from Jennifer Reynolds
January 12th, 2026 04:07 PM
Thank you for sharing your experience, Crystal. Making the process quick and easy, while ensuring all your questions were addressed, is always my goal. Your recommendation means a lot to me, and I look forward to assisting you or anyone you...
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Jennifer was very helpful in a fast close process. She was accommodating to all of buyers needs and requests. Will continue to work with her in the future.
Reply from Jennifer Reynolds
January 12th, 2026 04:06 PM
I'm glad to hear that the fast close process went smoothly for you, Brandon. It’s important to me that buyers feel accommodated and supported throughout. I'm looking forward to assisting you again in the future whenever the need arises.
Communication was great and the help with getting us a better interest rate was great too. It was a great process and we appreciate the help from Jennifer.
Reply from Jennifer Reynolds
January 12th, 2026 03:19 PM
I'm pleased to know that the communication and assistance with securing a better interest rate were beneficial for you, Troy. I'm glad the process went smoothly, and I'm here if you have any more questions or need further help in the future....
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Communication
Reply from Jennifer Reynolds
December 19th, 2025 04:21 PM
I appreciate your feedback on the communication, Isamar. If there's anything more you'd like to discuss or any other way I can assist you, please feel free to reach out.
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About
With more than 25 years of mortgage lending experience, I proudly help homebuyers and homeowners throughout Indianapolis, Central Indiana, surrounding communities, and clients in Illinois, Tennessee, and Florida. I offer Conventional, FHA, VA, USDA, and DSCR loans for first time homebuyers, move up buyers, real estate investors, self employed borrowers, and homeowners looking to refinance. My team and I provide personalized guidance, responsive communication, and financing solutions tailored to your unique goals. We are committed to making the mortgage process smooth, straightforward, and stress free from application through closing so you feel informed, confident, and supported every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Construction Loan
Cash-Out Refinances
Specialities
FHA
IHCDA
VA
Conventional
First Time HomeBuyers
Renovation loans
Construction Lending
Investment Properties
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Memberships
- NMLS Member
- MIBOR Affiliate
- Indiana Mortgage Bankers Association
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 505418
- FL - LO54448
- IL - 031.0059046
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Awards
Hobbies
- Reading
- Cycle class
- Travel to sunny areas
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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