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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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4.5
Encompass
A
Alex J M
Torrington, CT
Posted on January 20th, 2024 12:20 PM
Two of my documents submitted were rejected and showed to have benn someone else's, not the ones submitted. I was told my rate would be 6.9, in yhe closings was 7.5. Other than that the process and lstafd was very professional
Reply from Jennifer Madrid
January 22nd, 2024 03:11 PM
Alex, I am sorry for the misunderstanding with the documents, We will take this into consideration to get better. your rate is actually a 7.25% which we promise to lower as soon as the market changes with our 5 year protection pledge. Thank...
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5.0
Encompass
J
Jeremy F
Virginia Beach, VA
Posted on December 29th, 2023 03:47 PM
In a word,Jennifer ! She made it feel as if I was talking to a dear trusted friend, always positive and full of cheer. And absolute pleasure to deal with. Communication was off the charts always replied within minutes, AF should be proud to...
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Reply from Jennifer Madrid
December 29th, 2023 03:51 PM
Thank you for the kind words and review. It was a true pleasure to help you get to the finish line with an excellent outcome!
5.0
Encompass
C
Cindy K F
Coral Springs, FL
Posted on December 29th, 2023 03:36 PM
Excellent communicator and always responded speedily and set the expectation right.
Reply from Jennifer Madrid
December 29th, 2023 03:52 PM
Thank you for the review Cindy, you and your husband were wonderful to work with. Helping top Notch, loyal clients, like you both, is my favorite part of my job.
5.0
Encompass
B
Brianna R
Roanoke, VA
Posted on December 24th, 2023 03:31 PM
Jennifer helped me from start to finish with my HELOC application. Very smooth transaction, I will refer anyone I know who is looking for a loan to work with Jennifer.
Reply from Jennifer Madrid
December 27th, 2023 02:22 PM
THANK YOU for the review. It was a true pleasure to work with you.
5.0
Encompass
S
Stephanie L M
SOUTH HAMILTON, MA
Posted on December 23rd, 2023 02:29 PM
Jennifer was excellent to deal with. Responsive to my issues
Reply from Jennifer Madrid
December 27th, 2023 02:23 PM
Thank you for the review Stephanie, I am happy we were able to earn your trust and business.
4.66
SFTP
J
Jana C
Estacada, OR
Posted on December 3rd, 2023 11:00 PM
I felt we were sort of shuffled around by several different loan officers. Lots of redundant requests for info, trouble overnighting documents and it seemed to take longer than expected. The people we worked with were very pleasant and seemed...
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Reply from Jennifer Madrid
December 18th, 2023 06:54 AM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
5.0
SFTP
T
Theresa M
Alton, IL
Posted on November 30th, 2023 07:28 PM
Jennifer was fantastic and made the process of refinancing stress free.
Reply from Jennifer Madrid
January 4th, 2024 11:23 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
J
John M
Thornton, CO
Posted on November 27th, 2023 04:12 PM
Super easy, super personable, no issues.
Reply from Jennifer Madrid
December 7th, 2023 04:13 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
SFTP
L
Leobigildo M
South Riding, VA
Posted on November 19th, 2023 06:32 PM
Jennifer did a great job. Thanks
Reply from Jennifer Madrid
November 29th, 2023 06:34 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
SFTP
J
John R
Reno, NV
Posted on November 19th, 2023 04:09 PM
Jennifer was very responsive and the whole process was quick and easy.
Reply from Jennifer Madrid
November 29th, 2023 04:13 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

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