James Torrence - New American Funding
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Clear and consistent communication
Reply from James Torrence
August 31st, 2025 08:38 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
James Torrence was always there when I needed him. If he didnt answer right then he would call right back. Thanks James
Reply from James Torrence
August 14th, 2025 05:12 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
They were very personable and efficient. The loan officer was very knowledgeable and patient with my first time home buyer experience.
Reply from James Torrence
August 13th, 2025 03:07 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
The loan approval and documents were guaranteed to be ready on the closing date. I received an email from Elisa Pinto at 3:17 but did not read it until after 3:40 because I was driving. The email told me I needed to gat a cashier's check for...
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Reply from James Torrence - New American Fundi...
July 30th, 2025 04:18 PM
Michael,First of all my sincerest apologies that you felt I spoke to you in a behavior that would never be my intent. I knew the ending of the transaction did not go well but I was surprised to read that you felt or that I got an attitude with...
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Everything was great with James until a few days before closing. We ran into a time crunch and I had been following up with James and team weekly to ensure everything was on track. Days before closing we had still not received a closing settlement...
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Reply from James Torrence - New American Fundi...
July 30th, 2025 04:16 PM
Scott, My apologies for the way the loan ended. I knew it ended poorly with mix up of docs and having to push the closing. I apologize even more that you felt that I was also not accessible never my intent should of been with you to the end....
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Made the entire process quick and easy. Answered every last one of my questions.
Reply from James Torrence - New American Fundi...
July 30th, 2025 04:08 PM
Thank you Dakota for the kinds words.
Working with James was like working with a friend I knew for years. He was very personable and very upfront about everything. You could tell He was very good at his job from the beginning. He is very educated on the housing market and gave...
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Reply from James Torrence - New American Fundi...
July 30th, 2025 04:08 PM
Thank you Aaron for the kinds words. Wasn't always easy but we made it happen.
James was attentive to the client's needs and made the transaction work in accordance to the client's wishes.
Reply from James Torrence - New American Fundi...
July 30th, 2025 04:07 PM
Thank you Kevin for the kind words.
Communication and getting it done fast.
Reply from James Torrence - New American Fundi...
July 30th, 2025 04:07 PM
Thank you Tanya it was a pleasure doing business with you as well.
James was very informative with providing the information I needed to know as a new first time homebuyer. James also kept the lines of comunication open for me.
Reply from James Torrence - New American Fundi...
June 25th, 2025 03:36 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing