Jake Heiserman
Branch Manager | NMLS 1638250
My name is Jake Heiserman and I am the Producing Branch Manager of The Heiserman Team. I’ve been racing towards a decade in the mortgage industry, supporting customers on their journey to home ownership. Time flies when you’re having fun an... Show More
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Several hiccups with mortgage loan process. I wanted the deed listed in the trust I created. Was told by processors that they needed my entire trust/will (which has how my estate is dispersed upon my death and list of my beneficiaries.) I think...
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Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Thank you for all the great feedback, Carol! Ultimately, I think you sincerely know Summer & I wanted to this to be as hassle free as possible and we are sorry that we fell short of that. I appreciate you providing this feedback and will do...
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Jake was very responsive and did a great job of explaining areas where we had questions. He made sure to explain thoroughly and made sure we were taken care of.
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Thank you, Anthony! Congratulations to you and I appreciate your feedback. Please have a fantastic weekend ahead!
The explanations were unclear, horrible closing cost estimation, quick response time with unhelpful answers
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
It is always my goal to provide the highest level of customer service experience, and I sincerely apologize that we fell short in that regard. Thank you for taking the time to let me know. With your feedback, I will take measures to do better...
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Excellent communication and understanding Jake took time to go over my options and help me choose the perfect mortgage for me and my family
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Thank you for the kind survey feedback, Jason! I am grateful for the opportunity to help your family & excited to see what y'all do with your new home!!!
Jake was very responsive to all my questions and helped a ton when it came down to making closing changes quickly!
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Thank you for taking the time to leave this feedback, Spencer. I appreciate you trusting my team & myself to get it done!
The communication was fantastic. Any time of any day I was able to communicate with Jake and his team in one way or another. It really helped make the whole process easy.
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
I appreciate you trusting our team to help, Cody! Enjoy your new home and reach out anytime if you have questions!
The communication through the whole process was exceptional and I would recommend Jake and his team at Silverton Mortgage to all my friends and family!
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Such kind feedback! Made my day today so thank you very much!!!
Jake is always easy to work with and great at communication
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Making my night, Joe! Thank you for the kind feedback sir!
GREAT JOB!
Reply from Jake Heiserman
May 14th, 2026 10:53 PM
Thank you so much, Brooke! You did an incredible job and I was just thankful to play a part!
Silverton's requirement of 1. Full trust documents to record a deed in the name of a trust vs. client providing the commonly used Certificate of Trust specifically for this purpose was frustrating. My client felt her privacy was asked to be...
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Reply from Jake Heiserman
May 14th, 2026 10:53 PM
It is always my goal to provide the highest customer service experience, and I sincerely apologize that we fell short in that regard. Thank you for taking the time to let me know. With your feedback, I will take measures to do better in the...
read more
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About
My name is Jake Heiserman and I am the Producing Branch Manager of The Heiserman Team. I’ve been racing towards a decade in the mortgage industry, supporting customers on their journey to home ownership. Time flies when you’re having fun and it’s been nothing short of that! As Producing Branch Manager, I’m on a continuous journey to become the best originator, leader, and manager that I can be! This journey has helped me develop a unique style and skill set to support my clients, real estate partners, and my community as a whole. I feel a strong sense of purpose when helping my clients accurately & conveniently make the largest financial decision in their lifetime.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Residential Purchase
Residential Refinance
Residential Cash Out Refinance
Residential Construction to Permanent Financing
Residential Non-QM Financing
Mortgage Lending
FHA Loans
VA Loans
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Addresses and Serving Areas
Primary Serving Area
Year Started
2021
Time Zone
Central Standard Time (CST)
Licenses
- NMLS 1638250
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Disclaimer
All loans are subject to credit approval.
Vanderbilt Mortgage and Finance, Inc., dba Silverton Mortgage, 1201 Peachtree St NE, Ste 2050, Atlanta, Georgia 30361, 855-815-0291, NMLS #1561, (http://www.nmlsconsumeraccess.org/), AZ Lic. #BK-0902616, Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act license, Georgia
Residential Mortgage (Lic. #6911), MT Lic. #1561, Licensed by the N.J. Department of Banking and Insurance, Licensed by PA Dept. of Banking, Rhode Island Licensed Lender. All information is believed accurate and is subject to change without notice.