New American Funding - Jacob Fragoso

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-760-927-0880
Rating: 4.85

Sr. Loan Officer | NMLS # 2076839

Consumer Direct | Santa Ana

4.85

(103)

My name is Jacob Fragoso, and I am proud to work with the community on behalf of New American Funding. As a highly-skilled Sr. Loan Officer, NMLS #2076839, my goal is to provide the best customer service possible along with knowledgeable, u... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(760) 927-0880

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/jacobfragoso/

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4.85

(103)

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4.85

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Jacob was easily accessible and answered all my questions through the process. Made everything go smoothly and effortless.

Reply from Jacob Fragoso

October 24th, 2024 12:21 AM

I'm thrilled to hear that you found our process smooth and effortless, Felix. Ensuring that all your questions are answered is a top priority for me at New American Funding. Thank you for the full star rating, and it was my pleasure to assist...

Explain to everything and super fast closing.

Reply from Jacob Fragoso

October 9th, 2024 08:42 PM

Hi Gary, I'm thrilled to hear that you were satisfied with the quick closing process and my service. Your feedback is greatly appreciated, and it was a pleasure assisting you. Rest assured, at New American Funding we always strive to provide...

Jacob is very professional and keeps everyone in the transaction updated through closing.

Reply from Jacob Fragoso

October 9th, 2024 08:43 PM

Thank you for the excellent review and rating, W. I'm thrilled to hear you had a positive experience with our transaction process. I pride myself on keeping all parties informed and updated. I look forward to the opportunity of working with...

Jacob was very insightful and helped us through every step, always quick to answer every question despite the 3 hour gap in the time zone. He was always fast with a response and/or a call back. We had complicated circumstances with our loan...

Reply from Jacob Fragoso

September 23rd, 2024 03:43 PM

Hi Julie, I'm thrilled to hear that you had such a positive experience and appreciate your kind words. I always aim to provide timely and insightful assistance, so it's great to hear that this was the case despite the time zone difference....

Jacob was very friendly and helped us with every question we had. We are 3 hours ahead of his location but he was always very promt and got right back to us in a timely manor. We had a complicated situation with our circumstances for our loan...

Reply from Jacob Fragoso

September 23rd, 2024 03:44 PM

Hi Duane, I'm truly pleased to hear that your experience with me was a positive one. I always strive to provide top-notch service and help answer all questions promptly, no matter the time difference or complexity of the situation. I'm glad...

Great experience working with both Jacob and Bilal!

Reply from Jacob Fragoso

September 23rd, 2024 03:44 PM

Thank you so much for your positive feedback, Yigezu. I'm thrilled to hear that you had a great experience working with Bilal and me at New American Funding. We always aim to provide top-notch service to every client. Your satisfaction is our...

Jacob and Megan were unbelievably patient with me and they advised me and made everything sound so simple they're great people if I drank I'd bring them both out to drink and yes I'd recommend them to anybody thank you so much for all the help...

Reply from Jacob Fragoso

September 11th, 2024 06:11 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Jacob was awesome in the beginning of the process. But it seemed once I had to switch the loan to a secondary home the experience changed. Less communication, transparency, urgency, etc. It was Bill who stepped up and went out of his way to...

Reply from Jacob Fragoso

August 26th, 2024 04:14 PM

Hi Ashley, I'm genuinely sorry to hear about your experience. I strive to provide the best service possible and it's clear I fell short in this case, particularly when the loan had to be switched to a secondary home. Communication and transparency...

It was good but not memorable. On the day I funded, I didn’t receive keys. Have to wait until Monday.

Reply from Jacob Fragoso

August 26th, 2024 04:14 PM

I appreciate your feedback, Michael. I understand the inconvenience you faced regarding the delay in receiving your keys. We strive to provide excellent service and I apologize if we did not meet your expectations this time. I will work to...

Jacob was extremely personable, understanding, patience, and punctual. I loved working with Jacob through this process and would recommend him to anybody.

Reply from Jacob Fragoso

August 13th, 2024 03:47 PM

Thank you so much, Isaac, for the wonderful feedback! I'm delighted to hear that you found my service personable, understanding, and punctual. Your recommendation means a lot to me and motivates me to keep delivering high-quality service. Looking...