Top 5%

Heather Roberts

Name: First Horizon Bank
Address: 3618 Roosevelt Blvd, Key West, Florida, 33040
Telephone: +1-305-879-1092
Rating: 4.98

Vice President | Mortgage Loan Executive

First Horizon Bank - Key West, FL

4.98

(521)

Mortgage

Mortgage Loan Officer

Contact Info

(305) 296-0016

Key West, FL

https://www.firsthorizon.com/mortgage/Heather-Roberts

Search Reviews

Write a Review

4.98

(521)

Filter by Date

Range

Filter by Rating

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Overall a great and smooth experience

Reply from Heather Roberts

May 8th, 2024 11:49 PM

I'm so glad to hear that you had a smooth experience, Abigail! It's always my goal to provide top-notch service. Thanks for taking the time to leave a review, and for your generous rating. If you need anything else in the future, don't hesitate...

It was a pleasure to deal with friendly people during what can be a stressful process. Heather was very patient and professional.

Reply from Heather Roberts

May 8th, 2024 11:50 PM

I'm so glad to hear that you found our interactions to be a positive one, George. It's always my goal to provide a friendly and professional service, especially when dealing with potentially stressful processes. I'm so pleased to know that...

Communication.

Reply from Heather Roberts

May 8th, 2024 11:50 PM

I'm delighted to hear you had a positive experience with the communication at First Horizon Bank, Roy. Your feedback and rating mean a lot to me. I aim to provide the best service and your satisfaction is my top priority. Thank you for your...

The whole team is amazing from starting to closing was over all a very easy process

Reply from Heather Roberts

June 12th, 2024 04:54 PM

Hi Vadim, thank you so much for your glowing review and for rating us a perfect 5 stars. I'm thrilled to hear that you found the entire process with our team at First Horizon Bank to be easy from start to finish. That's exactly what we aim...

Highly effective communication skill of Heather.

Reply from Heather Roberts

June 13th, 2024 01:36 PM

I'm so pleased to hear that you found my communication skills effective, Alan. Your kind words mean a lot to me. I always strive to provide the best service possible, and it's wonderful to hear that it's noticed and appreciated. I look forward...

Heather is extremely professional, responsive, efficient, informative, the list goes on! She is truly an all star and First Horizon is fortunate to have such a talented individual working for them!

Reply from Heather Roberts

June 13th, 2024 01:37 PM

Thank you so much for your kind words, Brandon. I'm thrilled you had such a positive experience with me! I always strive to provide the best service to our customers and am glad to hear that was reflected in your interaction. Your satisfaction...

The entire team kept me informed and were very clear on next steps.

Reply from Heather Roberts

June 12th, 2024 02:25 PM

I'm so glad to hear that you felt well-informed and clear on the next steps during your refinance process, Kenneth. It's a priority for us at First Horizon Bank to ensure our clients have a seamless experience. I appreciate your positive feedback...

Heather Roberts at First Horizon has a wider array of mortgage loan products to offer and not only she recommended the best product for our situation (loan requirements and most importantly beating the rates that were quoted by other brokers),...

She has a wider array of mortgage loan products to offer and not only she recommended the best product for our situation (loan requirements and most importantly beating the rates that were quoted by my original banker), but also how fast, efficient...

Reply from Heather Roberts

June 12th, 2024 02:45 PM

Hi David, I'm thrilled that you had such a positive experience with your mortgage loan from First Horizon Bank. It's my priority to provide a smooth and efficient process with the best possible product for each unique situation. I'm so glad...

Everyone was responsive and easy to deal with.

Reply from Heather Roberts

June 12th, 2024 02:08 PM

I'm thrilled to hear you had such a positive experience, Cindy. We always strive to provide seamless and efficient services for all our customers at First Horizon Bank. Your kind words regarding our responsiveness are much appreciated. It was...

471–480 of 521

About

My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life. Contact me today!

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

Medical Professional Mortgages

Fixed Rate Mortgages

DSCR Loans

Self-Employed Mortgages