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Heather Roberts
Vice President | Mortgage Loan Executive

My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient servi... Show More
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This entire process was made so easy and was an absolute pleasure! I can’t say enough about how amazing the service we received was and want to thank everyone who helped us make this possibl!
Reply from Heather Roberts
January 26th, 2025 02:43 AM
Hello Carol, I'm thrilled to hear about your positive experience with us at First Horizon Bank! It's always our aim to make the process as smooth and easy as possible for our valued customers like you. Your kind words are greatly appreciated...
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The people-- Heather and Anesia's Accessibility and willingness to anwer any questions and as the unexpected popped up to work with us to find the creative solution AND to keep the process moving and let nothing linger.
Reply from Heather Roberts
January 26th, 2025 02:43 AM
Hi Sally, I'm so thrilled to hear that you had such a positive experience with us at First Horizon Bank! Anisa and I always strive to provide our customers with clear communication and effective solutions. Your feedback is greatly appreciated...
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Heather is great! Very personable and professional! The rest of the team was excellent.
Thanks again
Reply from Heather Roberts
January 16th, 2025 03:34 AM
Glad to hear you had a positive experience, James! Your kind words mean a lot - it's always my goal to provide top-notch service. It's great to know I hit the mark with you. The team at First Horizon Bank is thrilled to hear such good feedback....
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HEATHER!! You are a goddess and I cant thank you enough for all you have done to help me throughout this process!
Reply from Heather Roberts
January 16th, 2025 03:34 AM
I'm absolutely delighted to hear that you had a positive experience with me at First Horizon Bank, Carli! It was genuinely a pleasure to assist you throughout the process. Feedback like yours makes my day and motivates me to continue making...
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Heather Roberts is the best! She honestly tries to help people when it comes to first time home owners. She gives advice on how to increase your credit score and even tipped me off on upcoming affordable housing which I am currently under contract!...
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Reply from Owner
January 8th, 2025 01:57 PM
Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. ^Diana
The ease of submitting documentation and follow-up from Heather and her team made this a truly easy process.
Reply from Heather Roberts
January 16th, 2025 03:35 AM
I'm thrilled to hear you had such a positive experience, Karl! My team and I at First Horizon Bank strive to make the process as seamless as possible and I'm glad to know we achieved this during your time with us. Your feedback means a lot....
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Heather was amazing! She made this process very smooth and I am forever grateful for her help!
Reply from Heather Roberts
January 16th, 2025 03:35 AM
I'm so pleased to hear that you had a great experience, Alexia! It was my pleasure to assist you and I'm glad to know that I was able to make the process smooth for you. Your kind words are greatly appreciated, and I look forward to continuing...
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Heather Roberts has received a review with 5 star rating from David G
Reply from Owner
January 16th, 2025 03:35 AM
I'm extremely pleased to hear that you had a positive experience with me at First Horizon Bank, David. Your 5-star feedback means a lot to me. I strive to provide the best service and your comments reassure me that we're on the right track....
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Heather made everything easy for us and was super helpful throughout the process
Reply from Heather Roberts
December 19th, 2024 03:02 PM
I'm thrilled to hear that you found the process easy and helpful, David. It was my pleasure to assist you and I'm always here should you need anything else. Your positive feedback means the world to me and to the entire team at First Horizon...
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thank you very much for helping me to get this home
Reply from Heather Roberts
December 19th, 2024 03:02 PM
Hi Mandy, it was truly my pleasure to assist you. I'm delighted to hear you're happy with your experience at First Horizon Bank. It's always a joy to help someone find their perfect home. Should you ever need future assistance, don't hesitate...
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About
My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life. Contact me today!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Medical Professional Mortgages
Fixed Rate Mortgages
DSCR Loans
Self-Employed Mortgages
Specialities
Adjustable Rate Loans
Fixed-Rate Mortgage
First Time Homebuyers
VA
FHA
Conventional
Florida Bond Loans
Hometown Heroes
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Positions
- First Horizon Bank - Vice PresidentApr 1st, 2004 - Current
Memberships
- Key West Chamber of Commerce
- Habitat for Humanity Finance Committee
- Key West Association of Realtors Affiliate
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 472329
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Achievements
- 2024 Scotsman Guide Top Originator
- 2023 Scotsman Guide Top Originator
- 2023 First Horizon President's Circle
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Hobbies
- Little League
- Spending time with friends and family
- Attending Concerts
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Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.