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Heather Roberts
Vice President | Mortgage Loan Executive

My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient servi... Show More
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Reviews from Web
Heather Roberts and Ivette were absolutely exceptional to work with. I highly recommend working with Heather and her team at First Horizon!
Reply from Owner
March 2nd, 2025 11:09 PM
Thank you so much, Darius! Your kind words mean a lot to me and Ivette. We're thrilled to hear you had a great experience with us. It was a pleasure working with you, and we're always here to help with any of your banking needs. Take care!
Heather and Ivette were exceptional to work with throughout the loan process
Reply from Heather Roberts
March 2nd, 2025 11:09 PM
Hi Darius, Thank you so much for your kind words! It was truly a pleasure working with you on your loan process. Ivette and I are thrilled to hear that you had a positive experience. If you have any more questions or need further assistance...
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Heather Roberts has received a review with 5 star rating from Yamilet N
Reply from Owner
March 2nd, 2025 11:09 PM
Yamilet, thank you so much for your kind words and the fantastic rating. It truly means a lot to me to know that you had a positive experience. I strive to provide the best service possible, and your feedback reassures me that I’m on the right...
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Even though the process is exhausting, I always received a lot of support, they helped me with a faster and more comfortable process. I am very happy with the process and the outcome was satisfactory for me. Thank you so much for everything....
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Reply from Heather Roberts
March 2nd, 2025 11:10 PM
Yamilet, thank you so much for your kind words! I'm thrilled to hear that you felt supported throughout the process. It was my pleasure to help make things faster and more comfortable for you. Hearing that you're happy with the outcome means...
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Heather was immensely supportive, pragmatic, practical, knowledgeable, and understanding throughout the entire process. It was a joy to work with her from start to finish!
Reply from Owner
March 2nd, 2025 11:10 PM
Riona, thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience. It was truly a pleasure working with you as well. I'm glad I could support and guide you through the process. Your satisfaction means...
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Heather was immensely supportive, pragmatic, practical, knowledgeable, and understanding throughout the entire process. It was a joy to work with her from start to finish!
Reply from Heather Roberts
March 2nd, 2025 11:10 PM
Thank you so much for your kind words, Riona! It was a pleasure working with you as well. I'm thrilled to hear that you felt supported and understood throughout the process. Helping clients like you is what makes my work so rewarding. If you...
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Heather made the mortgage process quick and easy. Her assistant Sam was incredibly responsive. It was a high level of customer service, the likes of which I rarely experience in Key West.
Reply from Heather Roberts
February 23rd, 2025 03:57 AM
Thank you so much for your kind words, Andrew! I'm thrilled to hear that you found the mortgage process quick and easy. It was our pleasure to assist you, and I'll be sure to pass along your compliments to Sam as well. Providing top-notch customer...
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Heather is awesome! If I could give a 10 star rating, I would. So helpful and went above and beyond. Made it so much easier for me to get everything done.
Thank you Heather!!
Reply from Owner
February 20th, 2025 05:42 PM
Kate Browning, we are so happy to hear of your experience! We value your feedback and make it our goal to deliver the best customer service possible. We have forwarded your comments to the appropriate contact for recognition. Please don't hesitate...
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Experience could not have been better, I'm so glad I got to work with Heather to get my new home,
Reply from Owner
February 14th, 2025 04:44 PM
Hi Paul, Thank you for reaching out to us, and sharing this experience. We are happy to hear that Heather was able to take care of your banking needs. ^Mike
Very pleased with how easy the process was
Reply from Heather Roberts
February 3rd, 2025 01:35 PM
Natalie, thank you so much for the 4-star review! I'm so glad to hear you found the process easy. I always strive to make things as smooth as possible for my clients at First Horizon. I appreciate your feedback and hope to work with you again...
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About
My name is Heather Roberts and I am a Vice President/Mortgage Loan Executive for First Horizon Bank in the Key West area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life. Contact me today!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Medical Professional Mortgages
Fixed Rate Mortgages
DSCR Loans
Self-Employed Mortgages
Specialities
Adjustable Rate Loans
Fixed-Rate Mortgage
First Time Homebuyers
VA
FHA
Conventional
Florida Bond Loans
Hometown Heroes
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Positions
- First Horizon Bank - Vice PresidentApr 1st, 2004 - Current
Memberships
- Key West Chamber of Commerce
- Habitat for Humanity Finance Committee
- Key West Association of Realtors Affiliate
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 472329
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Achievements
- 2024 Scotsman Guide Top Originator
- 2023 Scotsman Guide Top Originator
- 2023 First Horizon President's Circle
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Hobbies
- Little League
- Spending time with friends and family
- Attending Concerts
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Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.