Heather Castaneda NMLS # 2163208
Mortgage Loan Originator
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top r... Show More
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Business Hours
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9:30 AM to 5:30 PM
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closed
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closed
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Continued follow up and always staying on top of the process. Answering questions and explaining everything so I knew what was going on.
Reply from Heather Castaneda NMLS # 2163208
July 16th, 2025 03:28 PM
I'm grateful for your feedback, Ken. It's important to me that you felt informed and that all your questions were answered throughout the process. I aim to keep things clear and straightforward, ensuring you always know what's happening. If...
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I started the quest for a reverse mortgage when inflation hit an all time high in the last few years and I was unable to keep up with expenses. Moving wasn't an option as I have been in my home for 30 years and didn't see the value of downsizing...
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Reply from Heather Castaneda NMLS # 2163208
July 11th, 2025 05:52 PM
I'm really pleased to hear that the process went smoothly for you and that I was able to help you find an option that fit your needs during such a challenging time. It's important for me to ensure a clear and seamless experience, so I'm glad...
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From our very first contact with Heather, we were encouraged that your company was the one that could helps us. She communicated with every detail throughout the process. There were a few hiccups along the way, through no fault of her own,...
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Reply from Heather Castaneda NMLS # 2163208
July 10th, 2025 05:26 PM
It's wonderful to hear that you felt encouraged from our first interaction. I understand that hiccups can happen, and I'm glad I could assist in navigating them for you. Thank you for your kind words and for acknowledging my efforts in getting...
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Heather and Lorie provided exceptional service. Their excellent knowledge and skill made it so easy for me to understand the process and everything involved. They were so kind in answering my many questions. They were empathetic and so understanding...
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Reply from Heather Castaneda NMLS # 2163208
July 9th, 2025 10:32 PM
I'm so happy to hear that you found the service from Lori and me exceptional. It was a privilege for us to assist you with the reverse mortgage process and address your questions with understanding and timing that suited your needs. Knowing...
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Heather Castaneda was very professional and helpful throughout the process. She kept us informed through every step. We did have to request removal of Jennifer Rodriguez from our loan process due to her aggressive, unprofessional communication...
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Reply from Heather Castaneda NMLS # 2163208
June 24th, 2025 01:18 PM
I'm glad to hear that you found my assistance professional and helpful throughout the process. I'm sorry to hear about your experience with Jennifer, and I appreciate you bringing this to our attention. Your feedback is valuable to us at Finance...
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Heather was wonderful. On each step of the journey she was there to make things easy. She had are best interest as her goal. We would recommend her to any of our family members or friends.
Reply from Heather Castaneda
June 24th, 2025 01:19 PM
I'm thrilled to hear that you had a positive experience with your reverse mortgage journey. It was a pleasure assisting you, and I appreciate your recommendation. Thank you for your kind words and trust.
Heather was wonderful, she was so helpful and explained each step along the way. She made this experience easy amd comfortable. She was always there when we had a question.
Reply from Heather Castaneda NMLS # 2163208
June 12th, 2025 08:21 PM
I'm thrilled to hear that you found the process easy and comfortable. It was my pleasure to assist you and be there for your questions throughout the experience. Thank you for your kind words.
Constant communication throughout the entire process was very beneficial.
Reply from Heather Castaneda NMLS # 2163208
June 3rd, 2025 08:16 PM
Susan, Thank you for your comments. It is my #1 priority to keep clients informed during the process. It makes the process much smoother. You were amazing too! It was a pleasure assisting you with your reverse mortgage. If you have any further...
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Everything except the underwriting requirements were a bit too much. I get it is an FHA loan but too much documenting.
Reply from Heather Castaneda NMLS # 2163208
May 30th, 2025 12:49 PM
Thank you for your feedback, Gregory. I understand that the documentation process for an FHA loan can be extensive. We strive to make the process as smooth as possible and appreciate your patience and cooperation. If you have any further questions...
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Heather Castaneda
Reply from Heather Castaneda NMLS # 2163208
May 22nd, 2025 03:36 PM
Wayne and Nancy, it was an extreme pleasure to work with you! I am so happy to hear how the reverse mortgage will benefit you and give piece of mind. Best wishes to you both. If you need anything, please reach out to me. Thank you!
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About
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader.
Products & Services
Mortgage Loan Officer
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Loan Professional
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Positions
- Finance of America - Reverse Mortgage ProfessionalSep 7th, 2021 - Current
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- AZ,CA,CO,FL,HI,MA,NM,TX,VA,WA
- NMLS # 2163208
Disclaimer
These materials are not from HUD or FHA and were not approved by HUD or a
government agency.
Finance of America Reverse LLC is Licensed Mortgage Banker in the State of New
York, but this site is not authorized by the New York State Department of Financial
Services. No mortgage solicitation activity or loan applications for properties located in
the State of New York can be facilitated through this site
Finance of America is a division of Finance of America Reverse LLC which is licensed
nationwide | Equal Housing Opportunity | NMLS ID # 2285 (www.nmlsconsumeraccess.org) | 8023 East 63rd Place, Suite 700 | Tulsa, OK 74133
|AZ Mortgage Banker License #0921300 | Licensed by the Department of Business
Financial Protection and Innovation under the California Residential Mortgage Lending
Act | Georgia Residential Mortgage Licensee #23647 | Kansas Licensed Mortgage
Company | Massachusetts Lender/Broker License MC2285: Finance of America
Reverse LLC | Licensed by the N.J. Department of Banking and Insurance | Licensed
Mortgage Banker -- NYS Department of Financial Services| Rhode Island Licensed
Lender | Not all products and options are available in all states | Terms subject to
change without notice | For licensing information go to: www.nmlsconsumeraccess.org
The company does not do business as Finance of America in CA, NM, NY, and OK.