Heather Castaneda NMLS # 2163208
Mortgage Loan Originator
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top r... Show More
Location & Business Hours
Business Hours
Fri
9:30 AM to 5:30 PM
Sat
closed
Sun
closed
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
always kept us informed, any problems that arose was resolved quickly. Very professional, friendly . They treated us like Family.
Reply from Heather Castaneda NMLS # 2163208
December 1st, 2025 01:17 PM
Thank you Hector and Nancy, for sharing your experience. It's important to me that you felt informed and supported throughout the process. I'm glad any issues were resolved swiftly and that you felt welcomed and valued. If there's anything...
read more
Heather was a real trouper. She was professional and patient shepherding me through a difficult and sometimes unpleasant ordeal but in the end she left me confident that I made the right decision.
Reply from Heather Castaneda NMLS # 2163208
November 26th, 2025 03:27 PM
It's great to hear that you felt supported throughout the process, Patricia. Navigating challenges can be tough, so I'm glad I could help make things more manageable for you. I'm pleased to know that, in the end, you felt confident about your...
read more
My loan officer was extremely helpful and informative. She was always positive and encouraging when I became stressed about all the information that was being requested.
Reply from Heather Castaneda NMLS # 2163208
November 13th, 2025 06:46 PM
Carolyn, I truly appreciate your feedback. I'm glad to hear that you found my assistance helpful and informative during the loan process. It's important to me to provide a positive and supportive experience, especially during times that can...
read more
Overwhemed by the paperwork. Heather was amazing and guided us through it.
Reply from Heather Castaneda NMLS # 2163208
October 2nd, 2025 11:32 AM
It's great to hear that I could assist you with the paperwork, Bill. I understand how overwhelming it can be, and I'm glad I was able to guide you through it smoothly. Best wishes to you both. I am hoping for a speedy recovery for Mark. If...
read more
Right people
Reply from Heather Castaneda NMLS # 2163208
September 4th, 2025 12:02 PM
Hi Ronnie. Thank you for trusting Finance of America for your reverse mortgage. It was my pleasure to work with you. If you have any questions, please feel free to reach out to me.
Heather was very noligable and very helpful
Reply from Heather Castaneda NMLS # 2163208
August 28th, 2025 09:14 PM
Richard, it was a pleasure to work with you. I know you are happy that we were able to accomplish your goals. I will miss our daily calls! If you have any questions, please reach out to me. Best wished to you!
You, Heather. You kept me in the loop the whole time and it was a long time.
Reply from Heather Castaneda NMLS # 2163208
August 13th, 2025 01:50 PM
Maura, thank you for your message. I'm glad to hear that you felt informed throughout the entire process, even though it took some time. We did have some obstacles to overcome but you were amazing throughout the process. I'm so happy you have...
read more
Heather is a people person who intuitively knew how to respond to my questions, but more importantly how to help me with my particular set of financial concerns.
Reply from Heather Castaneda NMLS # 2163208
August 7th, 2025 05:14 PM
Paul, thank you for your thoughtful words. I'm glad to hear that I could effectively address your questions and assist with your financial needs. It's important to me to understand each client's individual situation, so it's gratifying to know...
read more
Heather Castaneda made it very easy for us, she answered all our questions and concerns. She was very understanding and cordial. She promptly responded to all our calls and emails. She is very knowledgeable, diligent and meticulous. We have...
read more
Reply from Heather Castaneda NMLS # 2163208
July 31st, 2025 01:25 PM
Thank you, IKE, for your incredibly kind words. It's truly gratifying to hear that you found my support helpful and the overall experience pleasant. Working with both you and Tatiana has been a privilege, and I'm grateful for the trust you've...
read more
continued to get requirements to satisfy to complete the process.
Reply from Heather Castaneda NMLS # 2163208
July 18th, 2025 02:20 PM
Thank you, Roy, for sharing your experience. I understand that meeting all the requirements can sometimes feel demanding. We strive to make each step of the process as smooth as possible. If there's anything I can assist you with or if you...
read more
11–20 of 43
About
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader.
Products & Services
Mortgage Loan Officer
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Loan Professional
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- Finance of America - Reverse Mortgage ProfessionalSep 7th, 2021 - Current
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- AZ,CA,CO,FL,HI,MA,NM,TX,VA,WA
- NMLS # 2163208
Disclaimer
These materials are not from HUD or FHA and were not approved by HUD or a
government agency.
Finance of America Reverse LLC is Licensed Mortgage Banker in the State of New
York, but this site is not authorized by the New York State Department of Financial
Services. No mortgage solicitation activity or loan applications for properties located in
the State of New York can be facilitated through this site
Finance of America is a division of Finance of America Reverse LLC which is licensed
nationwide | Equal Housing Opportunity | NMLS ID # 2285 (www.nmlsconsumeraccess.org) | 8023 East 63rd Place, Suite 700 | Tulsa, OK 74133
|AZ Mortgage Banker License #0921300 | Licensed by the Department of Business
Financial Protection and Innovation under the California Residential Mortgage Lending
Act | Georgia Residential Mortgage Licensee #23647 | Kansas Licensed Mortgage
Company | Massachusetts Lender/Broker License MC2285: Finance of America
Reverse LLC | Licensed by the N.J. Department of Banking and Insurance | Licensed
Mortgage Banker -- NYS Department of Financial Services| Rhode Island Licensed
Lender | Not all products and options are available in all states | Terms subject to
change without notice | For licensing information go to: www.nmlsconsumeraccess.org
The company does not do business as Finance of America in CA, NM, NY, and OK.