Heather Castaneda NMLS # 2163208
Mortgage Loan Originator
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top r... Show More
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Business Hours
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9:30 AM to 5:30 PM
Sat
closed
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closed
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Reviews from Web
The amount of information could've been overwhelming with out guidance. It just too overwhelming.
Reply from Heather Castaneda NMLS # 2163208
June 1st, 2026 01:21 PM
I'm grateful for your feedback, Terran. I'm sorry to hear that the information felt overwhelming. I understand it can be a lot at times. You both did fantastic with providing the information in a timely manner. We were always focused on achieving...
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Heather was great. I talked to a lot of people for two weeks, but Heather was the best help. She got us the best deal of all people I talked to. Thanks you Heather. Dan and Karen
Reply from Heather Castaneda NMLS # 2163208
May 18th, 2026 10:33 PM
DAN and Karen, I truly appreciate your kind words. I'm glad I could assist you in finding the best deal and that my help stood out during your search. Thank you for choosing to work with me.
There were items that were submitted, like pay stubs, that we were asked to resubmit. It may not have been Heather's fault, maybe it was Ashley's fault. I can't know which is. But the angst it caused was not necessary.
Reply from Heather Castaneda NMLS # 2163208
May 7th, 2026 01:38 PM
Arthur, I'm sorry to hear about the frustration with the document submissions. You and Mark were so helpful with getting the documents to Ashley and I. It really helped move the loan process along quickly. Your feedback is important to us....
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The communication was A+Heather guided us along the way with great patience and was able to answer all of our questions and she always stayed in touch. We are so thankful we had her and that we chose Finance of America.
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Reply from Heather Castaneda NMLS # 2163208
May 4th, 2026 12:19 PM
Judy and Bill, I'm truly grateful for your kind words. It's appreciated to know that my guidance and communication made a positive impact on your experience. I'm pleased that you chose Finance of America and that I could assist you along the...
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Patience when asking questions. - of which I had many. Willing to work with me to get the best offer when I was making a chioce between FOA and two other highly rate financial institutions.
Reply from Heather Castaneda NMLS # 2163208
April 17th, 2026 10:27 PM
Leslie, We did it! I appreciate your feedback. I'm glad I could provide the patience and support you needed while you explored your options. Working with you to find the best offer was important to me. If you need any assistance in the future,...
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Her personality, kindness,knowledge, patience very friendly and wanting everything to be eady for me
Reply from Heather Castaneda NMLS # 2163208
March 10th, 2026 12:47 PM
Kathy, thank you for your kind review. I'm pleased to hear that you found my approach friendly and helpful. It's important to me that everything feels straightforward and easy for you. If you have any further questions or need assistance, feel...
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Heather Castaneda made it great. Her hand is steady and honest. Honesty is becoming a thing of the past.
Reply from Heather Castaneda NMLS # 2163208
January 26th, 2026 12:19 AM
Melissa, I appreciate you sharing your thoughts. It’s rewarding to know that my approach helped create a positive experience for you. Maintaining honesty and clarity is very important to me, and I'm glad it made a difference in your journey....
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The experience we had was great because Heather was truthful and if we needed answers she would find them in a timely professional manner!
Reply from Heather Castaneda NMLS # 2163208
January 23rd, 2026 02:02 PM
We did it together! Loretta, it's important to me to provide honest and timely support, and I'm glad I could help provide you with the answers you needed in the complex situations we had. If there's anything more I can do for you in the future,...
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When as smooth as it was possible.
Reply from Heather Castaneda NMLS # 2163208
January 5th, 2026 01:22 AM
I appreciate your feedback and I'm glad to hear that everything went as smoothly as possible. If there’s anything else you need or any questions arise, feel free to reach out. Thank you for choosing to work with me. Wishing you a happy and...
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heather was very helpful , answered all my questions
Reply from Heather Castaneda NMLS # 2163208
December 11th, 2025 02:05 PM
I'm glad to hear that I was able to assist with your questions, Michael. It's important to me that you feel supported and informed throughout the process. Should you have any more questions in the future, please don't hesitate to get in touch....
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About
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader.
Products & Services
Mortgage Loan Officer
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Loan Professional
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Positions
- Finance of America - Reverse Mortgage ProfessionalSep 7th, 2021 - Current
Year Started
2021
Time Zone
Eastern Standard Time (EST)
Licenses
- AZ,CA,CO,FL,HI,MA,NM,TX,VA,WA
- NMLS # 2163208
Disclaimer
These materials are not from HUD or FHA and were not approved by HUD or a
government agency.
Finance of America Reverse LLC is Licensed Mortgage Banker in the State of New
York, but this site is not authorized by the New York State Department of Financial
Services. No mortgage solicitation activity or loan applications for properties located in
the State of New York can be facilitated through this site
Finance of America is a division of Finance of America Reverse LLC which is licensed
nationwide | Equal Housing Opportunity | NMLS ID # 2285 (www.nmlsconsumeraccess.org) | 8023 East 63rd Place, Suite 700 | Tulsa, OK 74133
|AZ Mortgage Banker License #0921300 | Licensed by the Department of Business
Financial Protection and Innovation under the California Residential Mortgage Lending
Act | Georgia Residential Mortgage Licensee #23647 | Kansas Licensed Mortgage
Company | Massachusetts Lender/Broker License MC2285: Finance of America
Reverse LLC | Licensed by the N.J. Department of Banking and Insurance | Licensed
Mortgage Banker -- NYS Department of Financial Services| Rhode Island Licensed
Lender | Not all products and options are available in all states | Terms subject to
change without notice | For licensing information go to: www.nmlsconsumeraccess.org
The company does not do business as Finance of America in CA, NM, NY, and OK.