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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
As first-time homebuyers, we couldn’t have asked for a better experience than the one we had with Ruoff and Gene Cooney. From the very beginning, Gene made what could have been an overwhelming process feel manageable, clear, and even enjoyable....
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Reply from Gene Cooney
January 31st, 2026 04:06 PM
Tyler, I appreciate you sharing your experience as a first-time homebuyer. It’s gratifying to know that the process felt manageable and clear for you. Ensuring that you never felt rushed or uninformed is always a top priority for me. I’m glad...
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Gene is the best. He is always there for us if we have questions or need anything.
Reply from Gene Cooney
May 6th, 2026 02:32 PM
Eric, I appreciate your kind words and are glad to hear there has been consistently supportive. It's important to Me that you feel well-assisted throughout your experience with Ruoff Mortgage.
Answered all questions in a timely manner. Received our documents through Loan Butler and was easily able to complete items needed. Friendly servic. knowledgeable and helpful.
Reply from Gene Cooney
January 14th, 2026 01:25 PM
I'm glad to hear that the process was smooth and efficient for you, Jeff. It's always my goal to provide timely answers and ensure that tools like Loan Butler help make things easier. Your feedback about my service and knowledge is truly appreciated....
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They took the time to explain every step, kept me informed, and worked diligently to ensure everything stayed on track.
Reply from Gene Cooney
January 13th, 2026 04:20 PM
I'm glad to hear that you felt well-informed and supported throughout the process, Louinic. Ensuring that everything stays on track while keeping you updated is always a priority for me. If you have any other questions or need further assistance,...
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Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Mandy Z
Reply from Owner
December 29th, 2025 07:14 PM
Thank you for the kind review!! Enjoy your new home and let me know if you ever need anything!! Happy New Year!!
Everything worked out successfully
Reply from Gene Cooney
December 29th, 2025 07:14 PM
We’re glad to hear that everything went successfully, Amanda. If you need any more assistance or have further questions, feel free to reach out to us.
Overall good experienc. Thank you.
Reply from Gene Cooney
December 29th, 2025 07:15 PM
Your feedback is important to us, and pleased everything went well. Should you need any more assistance or information, please don't hesitate to reach out.
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Cassandra H
Reply from Owner
December 29th, 2025 07:16 PM
Thank you so much for the kind review!! It was my absolute pleasure working with you and getting you into your new home before CHRISTMAS, to enjoy with your family!!! Have a Happy New Year and let me know if you ever need anything!!
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Elias W
Reply from Owner
December 29th, 2025 07:17 PM
Thank you so much for the kind review and enjoy your new HOME!!! If you ever need anything, please feel free to reach out!!!
Very good and clear communication letting me know the status of the loan, and any next steps for me. Gene was incr helpful in getting my loan pushed thru
Reply from Gene Cooney
December 29th, 2025 07:18 PM
Keeping clients informed every step of the way is important to me, and it's reassuring to know that you felt supported. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Thank you for the...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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