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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
Gene was good to work with
Reply from Gene Cooney
May 6th, 2026 02:31 PM
Charles, I appreciate your feedback and glad to hear that working with me was a positive experience for you. If there's anything else I can assist with at Ruoff Mortgage, please feel free to reach out.
Working with Gene at Ruoff Mortgage was an outstanding experience from start to finish. He made the entire mortgage process smooth, clear, and stress-free. Gene was always available to answer questions, explain each step, and make sure we felt...
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Reply from Gene Cooney
March 16th, 2026 03:24 PM
WOW!! THANK YOU FOR THE KIND WORDS!!! It was truly my pleasure working with you and your family and getting you into your HOME!! Please reach out to me if you have any questions or receive any documentation in the mail that just doesnt make...
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Good communication with loan officer
Reply from Gene Cooney
March 16th, 2026 03:26 PM
Michael, thank you for highlighting the communication with our loan officer, Michael. We believe that clear and effective communication is key to a smooth process, and we're glad it contributed positively to your experience. If there's anything...
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Friendly staff. No surprises.
Reply from Gene Cooney
March 16th, 2026 03:28 PM
THANK YOU!! Ensuring a smooth and transparent process is important to us. If you ever need further assistance or have more feedback, don’t hesitate to get in touch.
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Claire D
Reply from Owner
March 13th, 2026 10:20 AM
I'm grateful for your positive rating, Claire. If you ever have any further questions or need assistance, please feel free to reach out to me.
Gene was proactive and knowledgeable throughout the entire process. He kept me informed, communicated regularly, and made the refinancing completely painless! We appreciate being able to sign socuments electronically ahead of time to keep the...
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Reply from Gene Cooney
March 12th, 2026 04:17 PM
Claire, I'm pleased to hear that you found the refinancing process smooth and pain-free. Keeping you informed and being proactive are priorities I take seriously. It's great to know that the electronic signing made things more convenient for...
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knowledgeable and kept me informed what's going on
Reply from Gene Cooney
March 16th, 2026 03:30 PM
Thank you for sharing your experience, Philip. We're glad to hear that you felt informed throughout the process and found Gene's knowledge to be valuable. Keeping our clients updated is essential, and we're pleased it made a difference for...
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All of it
Reply from Gene Cooney
March 9th, 2026 08:19 PM
Lisa, thank you for taking the time to leave such a positive rating. If there's anything specific you’d like to share or further assistance you need, feel free to reach out.
Gene was incredible though our entire experience! Very honest, helped us get on the path to home buying, and extremely supportive along every step of the way.
Reply from Gene Cooney
March 6th, 2026 05:24 PM
I'm really glad to hear that I could support you throughout your home buying journey, Andrew. Being honest and providing guidance every step of the way is important to me. If there's anything further you need or any questions arise, don’t hesitate...
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Gene is always a pleasure to work with. Makes the process seem easy.
Reply from Gene Cooney
February 26th, 2026 05:26 PM
Bradley, I'm happy to hear that working with me has been a pleasant experience for you. Making the process seem easy is always my aim. If there's anything more I can assist you with, feel free to reach out.
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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