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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
We had a scare that the sellers were going to back out at 9:30pm the night beforethe before the closing and I called Gene and he answered and walked us through what to do! We closed the next day! He don't have to ans the phone call but he did!...
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Reply from Gene Cooney
May 1st, 2026 03:27 PM
Hadassah, I'm glad I could assist when you needed it most, and I'm thankful for your trust in me. It's important to me to be available for my clients, even in unexpected situations. I'm pleased everything worked out for your closing, and I...
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Gene made the whole process easy and was available to answer any and all questions. Very quick to respond, always polite, explained things so I could understand. I never knew home buying could be this simple ! Once you turn in all the documents...
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Reply from Owner
April 27th, 2026 06:56 PM
Lisa, I appreciate your kind words and am glad to hear that you found the home buying process simple and straightforward. Being available to answer questions and provide clear explanations is important to me, and I'm pleased it made a positive...
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Gene was always so quick to respond to my questions! He explained it in layman's terms and therefore gave me a clearer picture of the whole loan process. Gene truly is at the top of his game. I was very impressed!!!
Reply from Gene Cooney
April 27th, 2026 03:13 PM
Lisa, I'm grateful for your kind words and pleased to know that my explanations helped clarify the loan process for you. Quick responses and clear communication are important to me, and I'm happy to hear they made a positive impact on your...
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This is the second home I have bought thru ruoff and both times were beyond expectations gene knows what he is doing and makes the whole process easy and stress free
Reply from Gene Cooney
April 13th, 2026 07:48 PM
Richard, I'm grateful for your trust in me and Ruoff for your home purchases. It's appreciated to hear that both experiences exceeded your expectations. Making the process easy and stress-free is my goal, and I'm pleased it was reflected in...
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Gene was great to work with! Answered every question we had, quick response times and made our first home purchase so easy!
Reply from Owner
April 13th, 2026 04:55 PM
Aschlyn, I'm pleased to hear that your first home purchase was an easy process. Providing quick responses and answering all your questions is important to me, and I'm glad it made a difference for you. Thank you for sharing your kind words!
Gene was so easy to work with, answered all questions and made our first home purchase a piece of cake. Will always recommend Gene to anyone looking to buy a home!
Reply from Gene Cooney
April 10th, 2026 08:03 PM
Aschlyn, I'm glad to hear about your smooth experience with your first home purchase. Answering questions and simplifying the process is a top priority for me, and it's fulfilling to know you felt supported. Your recommendation means a lot,...
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10/10 would highly recommend for your next home home purchase! everyone at ruoff is so friendly and flexible! Gene and Lori thank you!!!
Reply from Owner
April 13th, 2026 07:03 PM
Noah, I'm grateful for your recommendation and your kind words about Ruoff. It's appreciated to hear that you found our team friendly and flexible. Lori and I are thankful for the opportunity to assist with your home purchase!
Gene was fantasti! communication was 10/10 and Lori was great also! Everything went smooth even with switch from USDA to FHA. thank you so much for getting us this home!
Reply from Gene Cooney
April 10th, 2026 05:01 PM
Noah, it's wonderful to hear that you had such a positive experience during the process. Navigating the switch from USDA to FHA can be complex, and I'm glad both communication and teamwork, with Lori's help as well, made things go smoothly...
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You won't find a better company to handle your housing needs. They went above and beyond to get me and my family into our forever home.
Reply from Owner
April 10th, 2026 06:50 PM
Shane, thank you for taking the time to share your experience. It's a pleasure to know that I could assist you and your family in finding your forever home. I'm committed to providing the best support possible for all my clients, and your feedback...
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Gene and his whole team went way above and beyond for me and my family. I can't recommend them enough.
Reply from Gene Cooney
April 9th, 2026 05:28 PM
Shane, I'm grateful for your kind words. It's truly rewarding to hear that you and your family had such a positive experience. Going the extra mile is something I strive for with every client. If there’s anything more I can do for you in the...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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