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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Always there to answer questions and providing whatever we needed.
Reply from Gene Cooney, Ruoff Mortgage
May 28th, 2026 07:11 PM
Brenda, I'm glad I could be there to answer your questions and provide the support you needed. Thank you for trusting me with your mortgage process.
Gene was always available for all inquiries. He was absolutely diligent, sometimes working after hours. Hes support through out all the process made the experience worth every moment, mostly on stressful times. We appreciate everything he did...
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Reply from Gene Cooney
May 27th, 2026 03:01 PM
Luis, I appreciate your kind words and am glad to know my support made a positive impact during the process. I'm pleased I could be there for you, even after hours, to help navigate the more stressful times. Thank you for your trust in me throughout...
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gene was absolutely wonderful. in situations like purchasing a house, there is a lot going on. Gene was really good at keeping me informed and requesting documents but didnt blow up my phone like some have done in the past. He was great with...
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Reply from Gene Cooney
May 26th, 2026 09:51 PM
Erik, I'm pleased to hear that you found my communication style helpful during your home purchase. Keeping you informed without overwhelming you is important to me. I'm glad we could connect in the way that worked best for you.
Gene and his entire team were very empathetic, diligent, and professional. For every setback that arose, he had a solution.
Reply from Gene Cooney
May 22nd, 2026 04:53 PM
Laura, I appreciate your kind words about my team and me. I'm glad we could provide empathetic and professional support throughout the process. It's important to me to find solutions for any setbacks, and I'm pleased we could assist you effectively....
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Great communication, friendly,very helpful. Our Mortgage experience was awesome.Highly recommend Gene!!!
Reply from Owner
May 18th, 2026 06:32 PM
Lisa, I'm glad to hear that you had a great mortgage experience with me. I appreciate your recommendation and am happy that you found the communication and support helpful. Thank you for your kind words!
Our experience was great through the whole
Reply from Gene Cooney
May 6th, 2026 02:30 PM
Steven, I'm glad to hear that you had a great experience throughout the whole process. Your feedback is valued, and I am here if you need any further assistance at Ruoff Mortgage.
................
Reply from Gene Cooney
May 6th, 2026 02:30 PM
Justin, thank you for your feedback. We're pleased to hear about your positive experience with Gene at Ruoff Mortgage. If you have any further thoughts or questions, please feel free to reach out to us directly.
Gene was excellent to work with, made everything seamless and easy! He's very knowledgeable and answered any questions through the process very quickly! Easy to use Loan Butler, nice option! I would highly recommend Gene and Ruoff Mortgage!...
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Reply from Owner
May 4th, 2026 05:25 PM
Amy, I'm grateful for your kind words and pleased to know that you found the process seamless and easy. It's great to hear that Loan Butler was a nice option for you. Thank you for recommending me and Ruoff Mortgage!
Gene was excellent to work with, made everything seamless and easy! He's very knowledgable and answered any questions through the process very quickly! Easy to use Loan Butler, nice option! I would highly recommend Gene and Ruoff Mortgage!...
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Reply from Gene Cooney
May 4th, 2026 03:04 PM
Amy, I appreciate your kind words and am pleased to hear that the process felt seamless and easy for you. It's great to know that Loan Butler was a helpful option for you. Thank you for recommending me and Ruoff Mortgage!
We had a scared that the sellers were going to back out at 9:30pm the night before the closing and I called Gene and he answered and walked us through what to do! We closed the next day! He didn’t have to answer the phone call but he did! I...
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Reply from Owner
May 4th, 2026 05:49 PM
Hadassah, I'm grateful I could be there for you during such a crucial moment. It's important to me to support my clients whenever they need it. I'm pleased everything worked out for your closing, and I look forward to assisting you with any...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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