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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Providing information, keeping in touch, guiding us through the steps and detailed descriptions of documents and anything we needed. Gene and Ruoff were very pleasant to work with all around. I feel like this was a pretty fast process and I...
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Reply from Gene Cooney | NMLS# 438579 | Ruoff ...
January 18th, 2024 03:38 PM
Thank you so much for your detailed review, Anthony. It was my pleasure to guide you through each step of the process, ensuring you had all the information you needed. I'm delighted that you found the process to be efficient and the experience...
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Gene made the process as seamless as possible and answered each question we had very thoroughly! Would highly recommend his services to anyone!
Reply from Gene Cooney | NMLS# 438579 | Ruoff ...
January 18th, 2024 05:12 PM
Thank you so much, Allison, for taking the time to leave such a wonderful review. I'm thrilled to hear that the process was seamless and that your questions were answered thoroughly. It means a lot that you would recommend my services to others....
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Gene was excellent at communicating every step of the home buying process with us. He was always willing to answer our questions, even after typical working hours and was extremely professional and courteous. We wouldn’t have wanted to work...
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Reply from Gene Cooney | NMLS# 438579 | Ruoff ...
January 18th, 2024 05:13 PM
I'm truly grateful for your kind words, Kalynne. It was a genuine pleasure to guide you through your home buying journey and I'm glad to hear that you found the process easy and stress-free. Knowing that I was able to assist in making your...
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Gene was helpful and knowledgeable in all aspects of this process. We will continue to use Gene and recommend him to anyone we know that needs a lender.
Reply from Owner
January 22nd, 2024 05:05 PM
Thank you for your glowing review, Kaci. It's fantastic to hear that you will continue to use my services and that you're recommending me/Ruoff Mortgage to others. Your trust and support mean a lot to me!!!
Everything about this home buying process was very easy and smooth. Gene answered all the questions we had and was very helpful
Reply from Gene Cooney
December 18th, 2023 04:12 PM
It was my absolute pleasure to work with you both!!! ENJOY your new HOME!!!
Merry Christmas!!!
Gene made our whole buying process a cake walk. Me and my wife cannot say enough great things about what he did for us. Thank you so much!
Reply from Gene Cooney
December 18th, 2023 03:18 PM
Thank you!! It was my absolute pleasure and Enjoy your new HOME!!!!!!! If you ever need anything, please call!!!!!
Merry Christmas!!
Everything went well. No complaints.
Reply from Gene Cooney
December 18th, 2023 02:48 PM
Thank you!!!! Congratulations on your new HOME!!! Merry Christmas!!
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Eric S
Reply from Owner
January 18th, 2024 05:14 PM
I'm thrilled to hear that you had such a positive experience with me at Ruoff Mortgage. I strive for excellence with every interaction and it's wonderful to know that it has made a difference. Your 5-star rating is much appreciated, Eric. This...
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Being first time home buyers, the process can be overwhelming. Gene was completely understanding, always taking time to answer any questions that we had within minutes. We were super impressed by his great communication skills throughout the...
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Reply from Gene Cooney
May 14th, 2025 12:55 PM
Hope all is well in your new HOME!!
Being first time home buyers, the process can be overwhelming. Gene was completely understanding, always taking time to answer any questions that we had within minutes. We were super impressed by his great communication skills throughout the...
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Reply from Owner
January 18th, 2024 05:15 PM
Thank you for your kind words, Dustin. It was a pleasure to help guide you through your first home buying experience. I take great pride in being responsive and transparent, so hearing that you felt understood and well-informed means a lot...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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