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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Quick easy process made the whole thing a breeze started and closed in 14 days!
Reply from Gene Cooney
February 27th, 2024 04:51 PM
CONGRATULATIONS on your new home!!!!!!!! Thank you for allowing me to be part of this process with you and your family!!! THANK YOU for the perfect Survey!!!! It is my goal to provide the best service to my customers and close asap for them...
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Gene was not only a loan officer, but also became a friend as he guide me through the whole process. Thank you for your patience and guidance.
Reply from Owner
February 27th, 2024 04:53 PM
THANK YOU MY FRIEND!! Congratulations to you and your family on your new home!! I am so glad that I got a chance to meet you and for you allowing me to be part of this process!!!
Gene was not only a lender, but also became a friend as he guide me through the whole process.
Reply from Gene Cooney
February 8th, 2024 04:24 PM
It was my absolute pleasure and feel the same way!!! I am so happy for you and your family and wish you nothing but the absolute best!! When you are settled in, we definitely need to get together for lunch with the family!!!
The overall process was smooth and had clear direction throughout. I never felt confused about the information given to me and I’m happy with the end product!
Reply from Gene Cooney
February 27th, 2024 04:54 PM
Congratulations on your new home!! Thank you for allowing me to be part of this process!! I am so happy to hear that you never felt confused throughout the process as that is my job to make it as simple as possible for you!!! THANK YOU
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from William B
Reply from Owner
February 27th, 2024 04:55 PM
Thank you, William, for your excellent rating of 5.00 out of 5 Stars for Gene Cooney (NMLS# 438579) at Ruoff Mortgage (Company NMLS# 141868). We are committed to providing the best service and your feedback is greatly appreciated. If you have...
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Gene was always quick with a reply for email or text, I'm very knowledgeable there was never a time he said "I'll have to get back with you about that" it took me 7 months to find a house and he was always there with me.
Reply from Gene Cooney
January 31st, 2024 04:41 PM
Thank you for the great survery!!! I wish you all the best in your new home and wanted to thank you for allowing me to be apart of the process!! If you need anything in the future, please contact me!!
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Elijah B
Reply from Owner
January 22nd, 2024 05:02 PM
Thank you for your positive feedback, Elijah. It's great to hear that you had a 5-star experience. Your support is highly appreciated. I look forward to working with you again in the future!
Explained everything every step of the way
Reply from Gene Cooney | NMLS# 438579 | Ruoff ...
January 18th, 2024 03:33 PM
Thank you!!! It was my pleasure to work with you!! Enjoy your new home!!!!
Gene was great to work with. Very knowledgeable, informative, and communicated regularly. When we felt overwhelmed, Gene made things easier for us to get through. I would work with Gene again if needed and would recommend to others as well.
Reply from Gene Cooney
May 14th, 2025 12:50 PM
Thank you for the kind words!! ENJOY YOUR NEW HOME!! If you need anything, please feel free to reach out!!!
Gene was great to work with. Very knowledgeable, informative, and communicated regularly. When we felt overwhelmed, Gene made things easier for us to get through. I would work with Gene again if needed and would recommend to others as well.
Reply from Owner
January 22nd, 2024 05:03 PM
Thank you, Anthony, for taking the time to provide such a positive review for Gene Cooney at Ruoff Mortgage. It's wonderful to hear how Gene's knowledge, communication, and guidance helped make your mortgage process less overwhelming. We're...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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