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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Gene was very knowledgeable and informative
Reply from Gene Cooney
July 22nd, 2024 06:13 PM
Thank you again!!!
Gene was very accommodating throughout the home loan process! We changed our loan type a few times, and called him nothing shy of 100 times and he was always happy to help! I'd recommend him to any future homebuyer!
Reply from Gene Cooney
May 9th, 2024 03:14 PM
Thank you for the kind words and it was my absolute pleasure working with you and your family!!! If you ever need anything, please don't hesitate to reach out to me!! Congratulations on your upcoming wedding!!!!
I’ve known Gene for a very long time and when I knew he was someone I could use for buying a house, I took advantage of it. Great guy with an even better work ethic!
Reply from Gene Cooney
April 22nd, 2024 04:07 PM
It was truly my pleasure!!! I AM SO PROUD OF YOU!!! From coaching you in travel softball when you were younger and watching you become a strong, independent women, YOUR work ethic has you buying a home at the age of 22, WOW!!! Well Done!!!...
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Gene Cooney was super nice and went the extra steps to help. It would have been a little easier if we would have not have difficulties sending electronic documents. That’s on my end.
Reply from Gene Cooney
May 1st, 2024 02:02 PM
Thank you for your positive review, Dustin. We're thrilled to hear that Gene was able to provide you with excellent service. We understand the difficulties you faced with sending electronic documents and we appreciate your patience. At Ruoff...
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Gene went above and beyond to help us get our new house. He has been excellent! We would recommend him to anyone!
Reply from Gene Cooney
April 1st, 2024 03:06 PM
Thank you for filling out the survey and the kind words!! It was my absolute pleasure to work with your family throughout this process and want to say thank you for allowing me to be a part of this. Congratulations on your BRAND NEW HOME and...
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Up front with all information. Pleasant experience
Reply from Gene Cooney
May 1st, 2024 02:03 PM
Thank you for your stellar rating, Michael. I am thrilled to hear your experience was a pleasant one. I I pride myself on being up front and transparent with all information. Your feedback is appreciated and will be shared with the team. Thank...
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Gene is very knowledgeable in his area and he communicates things very well, always ready share the knowledge.. Also he made the process simple by acting proactively.
Reply from Gene Cooney
March 11th, 2024 03:51 PM
Thank you for your generous feedback, Rakesh. I am so happy to hear that you had a positive experience. At Ruoff Mortgage, we take pride in providing knowledgeable and proactive servicing!! Your satisfaction is our top priority, and your review...
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He was super helpful and make sure I got everything done on time to make sure I understood everything so I made it simple to get everything done
Reply from Gene Cooney
May 1st, 2024 02:05 PM
Thank you for your generous rating, Cody! I am so happy that I was able to assist you effectively, ensuring that you understood everything and that everything was done on time. I hope to continue providing you with excellent service in the...
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It was great!
Reply from Gene Cooney
May 1st, 2024 02:06 PM
I am thrilled to hear that you had a great experience , Mikayla! Thank you so much for the 5-star rating! I appreciate your feedback and will continue to strive for excellence in my services.
This is the second home I have bought thru ruoff and both times were beyond expectations gene knows what he is doing and makes the whole process easy and stress free
Reply from Owner
May 1st, 2024 02:15 PM
Thank you for taking the time to rate me. It's fantastic to hear that you're pleased with the service provided, as reflected in your perfect 5.00-star rating. I deeply appreciate your feedback, Richard, and I look forward to continuing to serve...
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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