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Gene Cooney, Ruoff Mortgage
VP Branch Manager | NMLS# 438579 | Ruoff Mortgage...

Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing ho... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Gene Cooney was extremely efficient on handling all our questions, paperwork calls and text i still can't believe how painless he made the mortgage process.
Reply from Owner
May 6th, 2026 02:34 PM
Anthony, we appreciate your kind feedback about Gene's efficiency in handling your mortgage process. It's great to know that everything felt painless for you. Thank you for choosing Ruoff Mortgage!
Working with Gene from start to finish was amazing. He explained every question I had along the way and always had time for me even if it was out of normal office hours. 10 out of 10 am already recommending him to others.
Reply from Gene Cooney
November 30th, 2025 05:29 PM
I appreciate your kind words and recommendation, Barbara. I'm glad I could assist you throughout the process and answer your questions, regardless of the time. If there's anything else you need or any future inquiries, don't hesitate to reach...
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Easy communication no question went unanswered, gene is so genuine and hilarious.
Reply from Gene Cooney
November 19th, 2025 05:01 PM
Thank you for the kind survey and words!! It was my absolute pleasure working with your family and enjoy your new HOME!!!!
Fast response Easy loan process Easy home shopping
Reply from Gene Cooney
November 19th, 2025 05:02 PM
Thank you for the kind survey and words!! I am so happy you felt the loan process was easy, as that is what I strive to give each borrower. ENJOY YOUR NEW HOME
As a first time home buyer I cannot thank gene enough for helping me get through the home buying process. I couldn't have picked a better lender as he made it as smooth as possible as well as educating me along the way!
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Reply from Gene Cooney
November 19th, 2025 05:07 PM
Thank you so much for the kind words and survey!!! It was my absolute pleasure working with you both and helping to get you into your new HOME!! If you need anything, please give me a call!!!
Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Amy A
Reply from Owner
November 19th, 2025 05:29 PM
We appreciate your positive rating, Amy. Thank you for choosing Ruoff Mortgage. If you have any questions or need further assistance, feel free to reach out.
It took awhile to get my loan done because of my income pay but Gene was patient in getting everything needed to get the deal approved!
Reply from Gene Cooney
November 19th, 2025 05:30 PM
THANK YOU FOR YOUR KIND REVIEW!!! It was my pleasure working with you and enjoy your new HOME!! CONGRATULATIONS!!
Gene Cooney is the absolute best, got me to the closing table quickly and into my new home. He understood my situation and handled it with care and a sense of urgency. Cant thank him enough. Very responsive, i never had to wait very long at...
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Reply from Owner
May 6th, 2026 02:35 PM
Thank you so much for the kind words and survey!!! It was my absolute pleasure to work with you and please let me know if you need anything esle.
my loan officer went above and beyond getting me to the closing table quickly, i appreciate the time and effort he put in . highly recommend Gene Cooney from Ruoff mortage !!!!
Reply from Gene Cooney
November 21st, 2025 05:20 PM
I'm thankful for your kind recommendation, Jessica. I'm glad to hear that my efforts made a difference in getting you to the closing table quickly. Your satisfaction is important to me. If you need anything else or have any questions, I'm here...
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Communication was a big deal. We never went without not getting ahold of anyone. Gene explained everything so a monkey would understand it. Lori and Gene simplified the entire process.
Reply from Gene Cooney
May 6th, 2026 02:36 PM
Christopher, we're happy to hear that communication was smooth and effective throughout your experience. It's great that Gene and Lori were able to simplify the process for you. Thank you for highlighting their efforts!
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About
Additional Licenses: NMLS# 438579 | KY - MC828003.
In my customer service approach, I prioritize respect, transparency, and reliability. Whether guiding clients through a home purchase or refinance, I aim to minimize stress by providing honest advice and maintaining open communication. My philosophy centers on building lasting relationships based on trust and a shared dedication to achieving their real estate goals. I specialize in USDA, FHA, VA, Conventional Loans, and Refinances. Buying a home can be a stressful time, and I am here to make sure that no matter if you are a first time buyer or buying your 5th home, that the loan process is stress free for you and your Family!! Call me today if you have any questions about financing!!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
First Time Homebuyers
Down payment assistance
USDA
FHA
VA
FHA HOME NOW DPA
Jumbo
Construction
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Positions
- Ruoff Mortgage - VP Branch ManagerFeb 15th, 2018 - Current
Memberships
- Decatur County Chamber
- Jackson County Chamber
Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 438579
- KY - MC828003
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+4
Achievements
- Presidents Club 2025
Hobbies
- Spending time with Family
- Spending Time with Family, Golfing, and Coaching
- Golfing, Relaxing with my family, traveling with the family.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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