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Gema Villicana
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM(Open now)
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
Very good and professional peoples
Love working with Gema and her team! They are always on top of everything :)
Reply from Gema Villicana
August 6th, 2025 11:14 PM
Thank you so much, Brenda! I'm really glad to hear you've had such a positive experience. It's always a pleasure working with you and providing the support you need. If there's anything else I can do for you in the future, please don't hesitate...
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Fast and excellent servic!
Reply from Gema Villicana
August 6th, 2025 11:14 PM
Eloisa, I'm glad to hear that you had a positive experience. Providing fast and excellent service is important to me, and I'm thrilled that it met your expectations. Thank you for taking the time to share your feedback!
I appreciate the active communication and picking up the phone when I call with any questiosn, or update.
Reply from Gema Villicana
August 6th, 2025 11:14 PM
Thank you, Claudia, for your kind words. I'm glad to hear that the communication was effective and that you felt supported throughout the refinance process. It’s important to me to be available and responsive to any questions or updates you...
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Gema Villicana has received a review with 5 star rating from Tomiko A A F
Gema Villicana has received a review with 5 star rating from Roy A M N
Best experience working with WFG. Gema is a Rockstar
Gema is the best! She drove out to the bay area for my client' signing to insure we closed on time. What an incredible example of dedication to client satisfaction and partnership retention.
It was a fast and easy process thanks to you!
Gema and her team were awesome! Definitely was one of the reasons we were able to stay organized and consistent through out the process. Any questions I had, I was email to get an email or call returned. When a transaction runs smoothly, you...
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Reply from Gema Villicana
August 6th, 2025 11:15 PM
Lannie, it was wonderful to read your kind words. I'm truly glad that I could help keep things organized and consistent for you during the resale process. If you ever have more questions or need assistance in the future, don't hesitate to reach...
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
Products & Services
Escrow Service
Title Insurance
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Positions
- WFG National Title Insurance Company - Escrow Branch ManagerMay 24th, 2023 - Current
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Primary Serving Area
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Time Zone
Pacific Standard Time (PST)
Hobbies
- Travel
- Reading a good book
- Dancing
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