Top 5%
Gema Villicana
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM(Open now)
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
Gema was great at explaining everything we sign plus more. She is very knowledgeable and kind. She accommodated us quickly as we wanted to close early. Thank you!
Gema Villicana has received a review with 5 star rating from Leslie N
Gema Villicana has received a review with 5 star rating from Alejandro A A
It was a great experience thank you for your help
Very helpful and great on following up with the file information needed.
Gema Villicana has received a review with 4.75 star rating from Paul U
Gema Villicana has received a review with 5 star rating from Alicia D
Gema Villicana has received a review with 5 star rating from Vanessa D
I think what I was really happy with was how responsive Gema was when I had questions.
Gema went above and beyond to help us sign and close while working around my work travel schedule and some tight deadlines.
Her passion for her work and her committment to customers like me made the experience very enjoyable!
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
Products & Services
Escrow Service
Title Insurance
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Positions
- WFG National Title Insurance Company - Escrow Branch ManagerMay 24th, 2023 - Current
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Primary Serving Area
Other Serving Areas
Time Zone
Pacific Standard Time (PST)
Hobbies
- Travel
- Reading a good book
- Dancing
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