Top 5%
Gema Villicana
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM(Open now)
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
closing was delayed a month because paperwork didn't get done on time. The notary wasn't told what papers needed to be signed so I had to sign more papers and send them back which was inconvenient and a waste of time as they should have been...
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Things got done so quickly
I had an excellent experience with WFG. Gema and her team were professional, communicative, and made the closing process smooth and stress-free!
Gema Villicana has received a review with 5 star rating from Kelly K
Transaction was handled very smoothly and closed on time. All paperwork was send in a very timely matter. I had never had a transaction with WFG in the past, but with the experience I had with them on this transaction I would WFG again.
Gema Villicana has received a review with 5 star rating from Juliana E
Your team was really kind and fast to respond questions clearly!!
Gema Villicana has received a review with 5 star rating from Lourdes F
Gema Villicana has received a review with 5 star rating from Pablo A
Great communication, very professional and transparent
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
Products & Services
Escrow Service
Title Insurance
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Positions
- WFG National Title Insurance Company - Escrow Branch ManagerMay 24th, 2023 - Current
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Primary Serving Area
Other Serving Areas
Time Zone
Pacific Standard Time (PST)
Hobbies
- Travel
- Reading a good book
- Dancing
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