Derek Shaw
Producing Branch Manager/Senior Loan Officer | NML...
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Derek was fantastic—professional, efficient, and easy to work with. He made the loan process seamless from start to finish. Highly recommend!
Reply from Derek Shaw
March 27th, 2026 03:50 PM
Thank you for sharing your experience, Parita. I'm pleased to hear that you found the loan process seamless and that my approach was helpful. Should you have any future needs or questions, please feel free to reach out.
Great communication
Reply from Derek Shaw
March 23rd, 2026 01:05 PM
Thank you for the positive acknowledgment of the communication, Dhwanil. I’m glad it met your expectations. If you ever have any questions or need further assistance, please reach out at any time.
Good communication and explanations along the way.
Reply from Derek Shaw
March 6th, 2026 04:04 PM
Ashley, thank you for your kind words. I'm pleased to know that the communication and explanations met your needs. If there's anything else you need or any future inquiries, please feel free to reach out.
Derek worked with us over the course of a year to help us keep track of interest rates, and when they dropped to a level that made sense for refinancing, walked us through the process. He explained everything well, and we were able to get through...
read more
Reply from Derek Shaw
March 5th, 2026 03:20 PM
Your feedback is greatly valued, Devon. It was my pleasure to assist you over the past year and help monitor interest rates for refinancing opportunities. I’m glad to hear that my explanations were clear and that you felt well-informed throughout...
read more
Major Financial decisions can be overwhelming, and we all hope for the most knowledgeable, professional and people of integrity to work with. A family friend suggested Derek as a possible choice for us, and we decided to give him a call. In...
read more
Reply from Derek Shaw
March 2nd, 2026 09:48 PM
I'm grateful for your detailed feedback, Bandi. It's encouraging to hear that I could meet your expectations and that open communication helped ease the process for you. I always aim to provide clear and patient guidance, so it's wonderful...
read more
Not a day would go by without Derek making sure everything would go smoothly !
Reply from Derek Shaw
February 27th, 2026 03:22 PM
Your comment is much appreciated, Jacinto. Ensuring everything runs smoothly is always my priority, and I'm glad to hear it made a difference in your experience. If you ever have more needs or questions, feel free to reach out.
Derek was incredibly communicative and was fantastic about walking us through and making us feel comfortable in the process as first time homebuyers
Reply from Derek Shaw
February 27th, 2026 04:50 PM
I'm glad to hear that the experience was comfortable for you as first-time homebuyers, Christian. Effective communication is something I always strive for, and I'm pleased it helped make the process clearer for you. If there are any more questions...
read more
Derek is always professional and communicative. A pleasure to work with.
Reply from Derek Shaw
February 23rd, 2026 04:54 PM
I'm grateful for your feedback, Amy. It’s reassuring to hear that my professionalism and communication made working together a positive experience for you. If there's anything else you need or if you have further questions, please let me know....
read more
The level of service I received from Derek was top notch!!! I explained to Derek that the last experience I had with realtors/lenders ended in a disaster and me losing my earnest money. He assured me that would not happen and he went above...
read more
Reply from Derek Shaw
February 23rd, 2026 05:26 PM
I'm truly pleased to hear that you found the experience so positive, Alicia. It's important to me to turn potentially stressful situations into pleasant ones, and I'm glad I could help assure you and prevent issues like the ones you've faced...
read more
Working with Dereck was great. He is knowledgeable, responsive, and worked hard through all the hiccups that come from a cross country move into a short sale. He was very professional and patient with our Northern personalities 😬. Highly recommend...
read more
Reply from Derek Shaw
February 23rd, 2026 08:59 PM
Thank you, Jillian, for your kind words. It was a pleasure to assist you with your cross-country move and the complexities of a short sale. I understand how challenging these processes can be, and I'm glad my knowledge and responsiveness helped...
read more
41–50 of 175
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage
FHA
Conventional
VA
USDA
Down Payment Assistance
Bank Statement Loans
DSCR
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- dshaw@highlandsmortgage.com
- AREAA
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2380755
Hobbies
- Golf
- Basketball
- Hockey
Disclaimer
