Cynthia Holthouse
Branch Manager | NMLS# 452739
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Reviews from Web
What is there to say besides, Cynthia is fabulous. She's is my go to source for any and all information on lending and market trends. Her work ethic is legendary and her comunication is excellent.
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I'm thrilled to hear that you find me to be a reliable source for lending and market trends information. Your kind words about my work ethic and communication mean a lot. It has been a pleasure assisting you. Thank you for your wonderful feedback....
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Cynthia kept me updated on every aspect of this transaction. She was exceptionally supportive and patient with the issues that kept arising.
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I'm thrilled to hear that you felt well-informed throughout the transaction, Sharon. It was a pleasure assisting you, and your kind words about my support and patience mean a lot. Thank you for trusting Mason-McDuffie Mortgage with your needs....
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She has a great personality and was very
patient with us
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I'm glad to hear that you appreciated my personality and patience during your mortgage process. It was a pleasure working with you, and I appreciate your kind words. If there's anything more I can do for you, please let me know. Congratulations...
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She never gave up!
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
Never give up! You didn't either Kris and your faith in my abilities is the best compliment, thank you. We did it!
over promised and under delivered. We were supposed to close in 25 days and it took 60. Lack of communication, things that should've been checked off and taken care of weeks before. Challenges do pop up, but those should be the only thing holding...
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Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I sincerely apologize that your experience with Mason-McDuffie and myself fell short of expectations. A 60-day close is certainly not our standard, and 25 days, while ambitious, isn't unheard of. I understand your frustration with the lack...
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is not ideal.
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I appreciate your feedback, Alvaro. It seems we fell short of your expectations and for that, I apologize. Striving for excellence is always our goal at Mason-McDuffie Mortgage. I would love the opportunity to learn more about your experience...
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As a Realtor, I’ve worked with many lenders, and Cynthia truly stands out. She went above and beyond for our mutual client, ensuring every detail was handled with care and professionalism. Cynthia was always available to answer questions, tackle...
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Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
Thank you so much, Karey, for your kind words and support. Your review truly reflects the effort I put into every client's needs, and I'm thrilled to see it recognized. I also appreciate your invaluable partnership as a Realtor and look forward...
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Cut me u. . . . hi
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
I appreciate your positive review, Joseph! I'm thrilled to hear your experience with Mason-McDuffie Mortgage was satisfactory. Please don't hesitate to reach out if there's anything more we can assist you with in the future. Thanks again for...
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Cynthia explained the process and was always available if I had questions. I would highly recommend her.
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
Thank you so much for your generous review, Shauna. It was truly a pleasure assisting you with your mortgage needs. I'm glad I could be there to help explain the process and answer any of your questions. Your recommendation means a lot to me...
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Simple, it was Cynthia's professionalism and persistence.
Reply from Cynthia Holthouse
August 31st, 2026 06:12 PM
Thank you so much, Bernd, for your kind words. I appreciate your recognition of my professionalism and persistence. It is clients like you that make my work at Mason-McDuffie Mortgage truly rewarding. I'm always here to assist you with any...
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About
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.
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