Southwest Funding, Dallas, TX
Dallas, TX
For more than two decades, Southwest Funding has been helping people like you to find a great home loan. Today we are still thriving, thanks in part to happy customers who have spread the word about what our company is doing to help borrowe... Show More
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Sat
closed
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closed
Mon
9 AM to 5 PM
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Reviews from Web
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Sandra never reached out to me at any point in the transaction. We had no hiccups on our end or the buyers, yet closing was delayed, again with no contact from her to explain why. Speaking with the buyer's agent, he did not receive any reasonable...
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Reply from Sandra Haley
September 6th, 2025 01:46 PM
We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.
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Failure to communicate, las minute surprises and disregard for her clients (my buyers).
Reply from Sandra Haley
September 6th, 2025 12:46 PM
We are sorry that some situations can make experiences less than perfect, but our aim is to deliver great experiences for customers like you.
Shay was very responsive to all of my questions, proactive with information, and friendly throughout every interaction!
Reply from Shay Yates
December 17th, 2025 05:00 PM
I appreciate your kind words, Kayla. I'm glad to hear that you found me responsive and proactive during our interactions. It was a pleasure working with you and ensuring you had all the information needed. Thank you for your feedback!
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Great staff i can tell that everyone loves what they do and truly cares about the customers.
Reply from Stacy West
September 5th, 2025 12:36 PM
It's wonderful to hear your positive impression of the team and their dedication to customer care. Knowing that you feel supported by everyone here at Southwest Funding is truly valued. If there's anything more I can do for you, don't hesitate...
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True North Yates Group- Southwest Funding has received a review with 5 star rating from Jose B
Reply from Owner
September 15th, 2025 05:59 PM
I appreciate your positive rating, Jose. Thank you for your feedback!
True North Yates Group- Southwest Funding has received a review with 5 star rating from Jose B
Reply from Shay Yates
September 15th, 2025 05:59 PM
I appreciate your positive rating, Jose. Thank you for your feedback!
Quick, reliable, and efficient
Reply from Shay Yates
December 17th, 2025 05:00 PM
I appreciate your feedback, Jose. It’s great to know you found the process quick, reliable, and efficient. If there's anything more I can do for you, feel free to reach out.
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This is the second time we have used Southwest Funding and both times were incredibly stressful. From delaying closing dates later and later, being asked multiple times for documents we had already sent, to the underwriters asking for more...
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Reply from Sandra Haley
September 5th, 2025 12:47 AM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
The professionalism and promptness- just great service from day 1 to closing day.
Reply from Beverly Starnes
September 2nd, 2025 08:12 PM
I'm grateful for your feedback, Pamela. It means a lot to know that you valued the professionalism and promptness throughout the process. Providing great service from start to finish is always my goal. If you have any future needs or questions,...
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Better communication. we often had to chase down updates, which sometimes took weeks for a response. we were rarely sure what needed to happen next or who had action items and any timeline she gave us always changed, again without communication....
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Reply from Sandra Haley
September 4th, 2025 01:37 PM
I'm sorry to hear about your experience. We want you to know that it's important for us to deliver excellent service, and we take your review seriously.
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About
For more than two decades, Southwest Funding has been helping people like you to find a great home loan. Today we are still thriving, thanks in part to happy customers who have spread the word about what our company is doing to help borrowers get a home loan that fits their situation in an enjoyable and timely way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1993
Time Zone
Central Standard Time (CST)