Sandra Haley
Satellite Branch Manager | NMLS# 251004
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Clear Communication, answering all questions and always took the time to explain the process in detail so that I wasn't left in the dark
Reply from Sandra Haley
August 10th, 2026 02:42 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
Sandy is amazin! The level of communication and care she brings is remarkable and I wouldn't trust my refi with anyone else! I always know Sandy has my best interests in mind.
Reply from Sandra Haley
May 15th, 2026 04:36 PM
I'm grateful for your kind words, Catherine. It's appreciated to know that you felt supported and cared for during your refinance process. Thank you for trusting me with such an important decision at Southwest Funding. If there's anything more...
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Reply from Sandra Haley
May 14th, 2026 03:11 PM
I'm happy to hear that your experience with me at Southwest Funding was a positive one, Ron. Your 5-star review is truly appreciated. If you have any further needs or questions, please feel free to reach out.
Sandy is great. Frustrating process with repeated request for documentation already provided causing delays in closing.
Reply from Sandra Haley
November 7th, 2025 02:40 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
Everything was great, no complaints
Reply from Sandra Haley
September 21st, 2025 03:18 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
I felt at times, we were asked for documentation at the last minute, which was a little nerve racking. And I was hoping to close earlier since other home closed on August 21st. We were just lead to believe everything was good and then something...
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Reply from Sandra Haley
September 14th, 2025 01:40 AM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
Sandra never reached out to me at any point in the transaction. We had no hiccups on our end or the buyers, yet closing was delayed, again with no contact from her to explain why. Speaking with the buyer's agent, he did not receive any reasonable...
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Reply from Sandra Haley
September 6th, 2025 01:46 PM
We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.
Failure to communicate, las minute surprises and disregard for her clients (my buyers).
Reply from Sandra Haley
September 6th, 2025 12:46 PM
We are sorry that some situations can make experiences less than perfect, but our aim is to deliver great experiences for customers like you.
This is the second time we have used Southwest Funding and both times were incredibly stressful. From delaying closing dates later and later, being asked multiple times for documents we had already sent, to the underwriters asking for more...
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Reply from Sandra Haley
September 5th, 2025 12:47 AM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
Better communication. we often had to chase down updates, which sometimes took weeks for a response. we were rarely sure what needed to happen next or who had action items and any timeline she gave us always changed, again without communication....
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Reply from Sandra Haley
September 4th, 2025 01:37 PM
I'm sorry to hear about your experience. We want you to know that it's important for us to deliver excellent service, and we take your review seriously.
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- NMLS# 251004