Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM(Open now)
Sun
8 AM to 5 PM
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Michael Donegan - Northpointe Bank
Michael responded quickly to every need
Reply from Michael Donegan
September 8th, 2026 01:05 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Honestly this normal experience was only made great because of Ashley! Her attentiveness, positivity and personality are second to none, her knowledge and experience is amazing and so comforting, she is completely understanding and helpful,...
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Reply from Ashley DeYoung
September 8th, 2026 12:53 PM
I really appreciate the feedback and am looking forward to working with you again.
Kevin was extremely patient to understand my sitaution and gave great, personalized advice throughout. He was always reachable via phone, text, or email and the team working with him was extremely efficient. It made the process so much less...
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Reply from Kevin Weaver
September 8th, 2026 12:51 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Shelby B
Really enjoyed working with Jim from the start. First time homebuyer, and he helped me through the process every step of the way. 100/10 would recommend.
Reply from Jim Koops
September 8th, 2026 12:44 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Matt Howard was great. My negative feedback was the underwriting department supporting Matt. The amount of documents having to be provided for a $150k 32% LTV loan is absolutely ridiculous. We basically missed the closing date I had communicated...
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Reply from Matt Howard - Northpointe Bank
September 2nd, 2026 06:26 PM
Derek, Great to get the opportunity to work with you and appreciate the feedback. The bank will review and look for where they can improve the process. - Matt Howard Northpointe Bank
the sale went through
Reply from Mike Virostko
September 8th, 2026 12:33 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
to talk to, everything was explained in a language I could understand. There was no pressure on me to do something that I did not want to do.
Reply from Lindsay Ratterman - Northpointe Ban...
September 1st, 2026 03:31 AM
Thank you for allowing me to help with your refinance. I know it was a big decision and I just wanted to let you know how much it meant for me to assist you!
Smooth process and great communication by Brian!
Reply from Brian McGuinness - Northpointe Bank
September 10th, 2026 05:20 PM
Thanks so much, Lacey! You and Bill were great partners in this process, and that made everyone's job easier! I hope that you'll reach out with any questions or concerns moving forward. Congrats on the new home!
Mike was very responsive, efficient and knowledgeable. He always answered all of my questions in a timely manner. The closing went very smoothly and they worked with my schedule which, as a single working parent, is a huge bonus. 10/10 would...
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Reply from Mike Virostko
September 7th, 2026 04:29 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender