Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Overall a great and relatively straight forward experienc!
Reply from Matt Howard
December 29th, 2025 10:12 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
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Brady Johnson - Northpointe Bank
Didn't get final closing details (wire amount) until the afternoon before closing. That caused some stress waiting for funds transfer and possession of the property. That could have been alleviated with an extra day of notice to get funds available...
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Reply from Brady Johnson
December 29th, 2025 06:09 PM
I’m glad to hear that, overall, you had a good experience. I'm sorry for the last-minute stress with the wire amount information. I understand how having more advance notice could have eased the process. I’ll make sure to take this feedback...
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Didn't get final closing details (wire amount) until the afternoon before closing. That caused some stress waiting for funds transfer and possession of the property. That could have been alleviated with an extra day of notice to get funds available...
read more
Reply from Jeff Morgan - Northpointe Bank
September 16th, 2026 01:18 PM
I’m glad to hear that, overall, you had a good experience. I'm sorry for the last-minute stress with the wire amount information. I understand how having more advance notice could have eased the process. I’ll make sure to take this feedback...
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Great people to work with. Very organized and treated me much better than the competition.
Reply from Christian Durland
December 29th, 2025 10:32 PM
I really appreciate the feedback and am looking forward to working with you again.
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Carey Kaufman - Northpointe Bank
Carey did a fantastic job and was always there to answer any questions or concerns that came up.
Reply from Carey Kaufman - Northpointe Bank
December 22nd, 2025 07:49 PM
I'm happy to know that I could assist you effectively and be available to address your questions and concerns, Gary. It was a pleasure working with you and Shirley on your purchase with Northpointe Bank. If you have any further questions or...
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Northpointe Bank - Grand Rapids, MI
Jim Koops with Northpointe Bank was a great loan officer during my refinance. He was responsive, explained everything and made the process surprisingly smooth. I never felt like I was being sold to and I was able to get a great new interest...
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Jim Koops was great throughout the entire process. Very responsive and answered all of my questions. Never felt like I was being sold to or misdirected in any way. Got a good interest rate and surprisingly pleased with the process. Went very...
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Reply from Jim Koops
December 28th, 2025 03:49 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Pennington P
Christian was great
Reply from Christian Durland
December 29th, 2025 02:17 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Bill Willoughby was very respectful and listened to my concerns and situation. he was very helpful and very informative of my options. Will definitely recommend him and Northpointe to others.
Reply from Bill Willoughby
December 29th, 2025 10:10 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender