Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Very patient and experienced and walked us thru the whole process
Reply from Ken Ahrens
January 14th, 2026 02:05 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Dustin is super responsive and is an expert at his craft. He responded quickly and informatively to every inquiry we had. I’d recommend him to anyone.
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Clarence McGee - Northpointe Bank
Overall great experience with Clarence and he's the reason I chose Northpointe Bank.
Reply from Clarence McGee
January 14th, 2026 01:50 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Great communication. The only issues that came up, that I don't think were a fault of Dustin's, is that we got informed of needing 1500 more than expected cash to close 2 days before closing. We also were told we wouldn't have our first payment...
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Reply from Dustin Mistelske - Northpointe Bank
January 7th, 2026 02:10 PM
Appreciate you all working with me again!! And I apologize for those last items that came up, and I thank you for understanding that I also found out the same time you did. But none the less I am beyond thrilled for you and the family on the...
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Laurinda Conrad - Northpointe Bank
The Conrad team was on top of everything all the time. They answered every single one of my questions, kept me updated on the process, and made everything go so incredibly smooth. Laurinda gained my trust in the first conversation I had with...
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Reply from Laurinda Conrad
January 14th, 2026 01:32 PM
I really appreciate the feedback and am looking forward to working with you again.
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Sarah R
the experiance was great! Typically, purchasing a home is always stressful, but I had no stress when it came to the loan process. Amanda was super quick with responding and informing us what we needed to send to get the process moving. super...
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Reply from Amanda Jones - Northpointe Bank
January 15th, 2026 07:13 PM
Sarah, this is the greatest compliment I could receive! My goal is ALWAYS to make the mortgage process as easy and stress-free as possible. Thank you so much for letting me help you guys with your new home financing! Congratulations!!
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Northpointe Bank - Grand Rapids, MI
We closed on our house in December, and Parker Chitty was fantastic to work with—clear, communicative, and helpful every step of the way.
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Jim Van Law - Northpointe Bank
Jim responded to my emails within minutes and always had answers to any questions I had. He was also quick to pick up the phone whenever I called, day or night, to address any questions or concerns. It's worth mentioning with Jim's help, we...
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Reply from Owner
January 22nd, 2026 12:00 AM
George, it's great to hear that you found the process smooth and that I could assist with your questions promptly. I'm glad everything went swiftly, and I appreciate the trust you placed in me. Congratulations on closing in just 22 days!
I received excellent customer service from my agent, Jason Justice. Jason assisted me in purchasing my home in Kentucky. His service was beyond excellence; therefore, I contacted him when I relocated to Pennsylvania. Once again, Jason provided...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender