Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM(Open now)
Sun
8 AM to 5 PM
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Aidan Donohue - Northpointe Bank
Aidan took the time to answer all our questions, provide us with all the options and never pressured us.
Reply from Aidan Donohue - Northpointe Bank
March 18th, 2026 02:49 PM
It's great to know that the time I spent discussing your options and answering all your questions was helpful, Richelle. My aim is to make the mortgage process as comfortable as possible without any pressure. If there's ever anything else you...
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the overall process of refinancing went smoothly and Ryan was always prompt with the information we needed to move forward in the process.
Reply from Ryan Bird
March 16th, 2026 04:26 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Five-star from start to finish! Craig was easy to work with and kept the loan process moving swiftly. He is very knowledgeable of the market and gave us trustworthy guidance. Craig was always prompt to respond to all of our questions. He communicated...
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Reply from Owner
March 13th, 2026 12:38 PM
I really appreciate your positive rating, Betty. It was a pleasure working with you and Jerry. If you have further feedback or need assistance, feel free to reach out anytime.
Five-star from start to finish! Craig was very personable and easy to work with. He kept the loan process moving swiftly. He is very knowledgeable of the market and gave us trustworthy guidance. Craig was always prompt to respond to all of...
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Reply from Craig Martin - Northpointe Bank
March 7th, 2026 05:45 PM
Betty, thank you for your thoughtful review. I'm pleased to know that you found the loan process smooth and that my communication met your expectations. Providing clear and timely updates is something I prioritize, and I'm glad it contributed...
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Jim Koops - Northpointe Bank has received a review with 5 star rating from Rick V
Jim was fantastic to work with once again (2nd time financing with Jim) thank you!!
Reply from Jim Koops
March 16th, 2026 08:15 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
The process was smooth and quick.
The team members were knowledgeable and helpful.
Reply from Jason Smith
March 16th, 2026 02:03 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Craig was exceptional! He is incredibly easy to work with, proactive, and kept the entire process moving swiftly, allowing us to close in very short time.He was prompt with answers to every question we had. We highly recommend Craig for a seamless...
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Reply from Craig Martin - Northpointe Bank
March 7th, 2026 05:30 PM
Thank you so much for your thoughtful feedback, Jerry. I'm pleased to hear that the process was smooth and met your expectations. Ensuring a seamless and efficient closing is always my goal, and I'm happy to know I could assist you effectively....
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Ryan is a quick thinking, problem solving, invested loan officer addressing any concern we had with care and professionalism even if the situation was a bit contentious or stressful from our support team helping ensure our loan was moving in...
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Reply from Ryan Bird
March 16th, 2026 03:08 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ryan was great:
* Straight to the point
* No unnecessary phone calls/sales pitches -- just emailed numbers
* Responsive. Available via text on weekends if needed
* Great rate and credits
Reply from Ryan Bird
March 16th, 2026 09:04 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender