Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Dustin answered his phone or texted back with promtness at all times even on sunday and happily answered all of my questions even ones that i felt were unnecessary or ridiculous. 100% will recommend him to anyone i kno buying a house and will...
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Reply from Dustin Steele
March 27th, 2026 06:42 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
The process seemed to comprehensive of needs for proof of documentation needed. It took forever and had many extra asks and or repeated asks. But overall in the end we are happy to finally be moving forward.
Reply from Ed Napieralski
March 27th, 2026 05:33 PM
I'm grateful for your feedback, Sean. It sounds like the journey had more documentation requests than anticipated, which I understand can be demanding. I'm pleased to know that, despite these challenges, you're happy to be progressing. If you...
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The service an timeline were on point and did not exceed any deadlines. The professional attention to detail and helpful guidance was the best.
Reply from Dan Filipi
March 27th, 2026 04:38 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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Northpointe Bank - Grand Rapids, MI
Would definitely recommend NorthPointe to work with for a home loan. They gave us the best offer to refinance and the process was very smooth working with Ian and his team.
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Laurinda Conrad - Northpointe Bank
An overall smooth process with helpful and prompt responses from her team .
Reply from Laurinda Conrad
March 27th, 2026 01:50 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Jim was very transparent and gave me great rates
Reply from Jim Koops
March 27th, 2026 12:29 PM
I really appreciate the feedback and am looking forward to working with you again.
Margie was stellar, Jennifer kept asking me to prove the same info, over and over. That was very upsetting .And I felt overwhelmed and like she didn't trust that I was being truthful. Very unnecessary to have a list of requirements for the...
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Reply from Margie Short
March 27th, 2026 01:04 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Cheryl P
Very responsive to my questions, knowledgeable and professional.
Reply from Jim Koops
March 27th, 2026 09:04 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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Northpointe Bank - Providence
Northpointe Bank - Providence has received a review with 5 star rating from Kaitlyn T
3191–3200 of 22255
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender