Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM(Open now)
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Everything went great except a bit slow response time in conversation.
Reply from Ian McLellan
April 3rd, 2026 01:39 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
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Northpointe Bank - Grand Rapids, MI
Kevin Weaver is extremely responsible, professional, and a very experienced loan officer. He always followed up with us, and always answered his phone when we had questions. I would highly recommend Kevin for any of your loan needs!
Kevin always kept us informed, he was very patient with us and answered every question that we asked. Kevin is someone that we will recommend to our friends and family who are looking for a loan officer.
Reply from Kevin Weaver - Northpointe Bank
March 27th, 2026 03:34 PM
Thanks for the kind words Kathryn! Great working with you both!
Responses to my questions where very quick
Reply from Ken Ahrens
April 3rd, 2026 12:54 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
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John Kane - Northpointe Bank
The entire process from start to finish was great!! John was spot on with everything! I would recommend John and his team to anyone needing a mortgage!! Thank you again!!!!
Reply from John Kane
March 28th, 2026 12:27 PM
Thank you Jeff, you were great and you made the process so smooth. I’m very excited for you guys. Thank you again.
John Dziedzic - Northpointe Bank has received a review with 5 star rating from Shelby
Dennie was super nice and very helpful with any questions I had!
Reply from Dennie Dowell
April 3rd, 2026 12:26 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Jesse is a super knowledgeable lender who I feel confident in sending my clients to as a referral. When I send clients to him I know they are receiving five star care through their lending process. My office is based out of Fairhope, Alabama...
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Reply from Owner
April 1st, 2026 03:29 PM
Thank you for the glowing feedback, Lauren. I'm thrilled to know that you feel confident referring your clients to me. Providing top-notch care throughout the lending process is a cornerstone of my service, and it's rewarding to hear it's making...
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Northpointe Bank - Grand Rapids, MI
The loan officer I worked with could use some coaching on how to treat customers. I requested to be included in conversations on the amount to be funded by the loan and what would be required as cash to close. I requested multiple times and...
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Reply from Owner
March 30th, 2026 03:58 PM
Thank you for taking the time to share another review and for your continued feedback, we truly appreciate it. As we mentioned in our previous response, we’re sorry to hear that the solutions we provided did not fully meet your expectations....
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Tim could use some coaching oin how to treat your customers. I requested to be included in conversations on the amount to be funded by the loan and what would be required as cash to close. I requested multiple times and was not consulted prior...
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Reply from Timothy Tusing - Northpointe Bank
March 27th, 2026 01:13 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender