Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Reviews from Web
Katerina makes herself available always. She responds quickly and is totally on top of things. She explains all your options in detail and is thorough and patient when answering any questions or concerns. In a word she is just excellent!
Reply from Katerina Stephens
August 5th, 2024 05:22 PM
Thank you so much, Kim, for your fantastic review! I'm glad to know that you found my service helpful. It's my priority to make sure you are fully informed and comfortable throughout the process. I appreciate your feedback and it is a pleasure...
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Lynsey Camp
Lynsey and Danielle took care of everything so well and explained very well even I have language barrier and also don’t have good knowledges. Thank you so much!
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Jamin Cousins
Jamin was exceptional at communicating throughout the process. It was very helpful for my seller and I to know things were moving g along in the right direction. Thank you for your professionalism along with the buyer agent.
Reply from Jamin Cousins
December 20th, 2024 09:41 PM
Thanks so much Shang! It was great to work with you on this!!
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Matt was great to work with until the end of the loan. He delayed things and caused a loan to not get funded until days later than it should have. Paperwork was being requested up until closing. A communication error was prevalent and this...
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Jamin Cousins
Jamin is the man!
Reply from Jamin Cousins
December 20th, 2024 09:41 PM
YOU are the man Nate!!!! :)
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Jamin Cousins
Communication was great, we never wondered what if things weren’t progressing. When I requested review of our rate, Jamin was quick to respond and take action. Thank you!
Reply from Jamin Cousins
December 20th, 2024 09:41 PM
Thanks for the opportunity to serve your family Joel! We look forward to the next opportunity to do so!!
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Mason-McDuffie Mortgage
Mason-McDuffie Mortgage has received a review with 5 star rating from Casey P
Reply from Owner
January 29th, 2026 12:00 AM
Thanks, Casey!
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Renee is very helpful, she walks you through the whole process of home buying, which is great for a first time home buyer like myself. She went above and beyond to make sure we understood everything and even answered calls and text after regular...
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Reply from Renee Jones
August 5th, 2024 06:20 PM
Thank you Kevin for the kind words. I do try to explain everything so buyers have a full understanding of how this process works.
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Matthew Shtatman@masonmac.com
The level of care and constant communication
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Jamin Cousins
Jamin was extremely knowledgeable and communicative. This was a journey buying my first home and Jamin was so patient answering my MANY questions along the way. He was super responsive, knowledgeable, and a very kind and compassionate individual....
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Reply from Jamin Cousins
December 20th, 2024 09:41 PM
Brett! Thank you so much for the kind words. It was a joy to serve you and I look forward to the next opportunity to do so!
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
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