Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Lidia Aslanian
Personalized service with great attention to punctuality and detail
Clearer and earlier communication about what is needed at each step of the process, especially paperwork wise. I understand every situation is different, but if we had been provided a list of all the items that would be needed from us both...
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Reply from Kim Marcarelli
October 7th, 2025 05:39 PM
Hi Erin,I'm very sorry your experience was not a smooth as it should have been. I very much appreciate your comments so we can learn how we can do better. Congratulations on your new home! Please don't hesitate to call me should you need any...
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Jamin Cousins
The team really helped me understand the loan process, I always felt that if I had questions they would be answered quickly!
Reply from Jamin Cousins
October 7th, 2025 12:56 PM
Thank you Cy! It was wonderful to be a part of your first home purchase and I hope to have the opportunity to work with you again in the future!
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Kathy Weaver
Kathy always does a great job! Even with some difficult clients
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Tim Williams
Tim was always there to answer our questions whenever we had them. Made sure to answered everything to ensure we understood. He was very friendly and communicative. Tim have great suggestions and strategies that best suited our situation. I...
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Tim Williams
Tim was always there to answer our questions whenever we had them. Made sure to answered everything to ensure we understood. He was very friendly and communicative. Tim have great suggestions and strategies that best suited our situation. I...
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Reply from Owner
October 25th, 2025 12:00 AM
Thanks for the great feedback, Chris! We appreciate you! :)
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Brandon is very informative and explains scenarios very well. He speaks to clients in sucha way that anyone can understand.
Reply from Brandon Huff
October 6th, 2025 09:03 PM
I appreciate your feedback, Lisa. Making sure my clients fully understand all scenarios is something I strive for, so it's great to hear that this approach is helpful. If there are any other questions or if you need further assistance, feel...
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Renee Jones made this whole process nice and simple for me, helped me whenever i needed it. I would recommend her to everyone.
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Nathan Cousins
The attentiveness, clear and professionalism on the communication were very good. Great customer care !
Reply from Nathan Cousins
October 6th, 2025 04:14 PM
I'm so glad we could knock it out of the park with your refinance, Eric. Great to catch up with you guys!
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Brent J Phillips
Brent did a fantastic job never left us with any questions very informative polite and professional.. great job‼
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
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