Howard Hanna Mortgage Services, Cleveland, OH
Cleveland, OH
"Howard Hanna Mortgage Services offers a complete selection of mortgage loan programs with a wide variety of national and local investors. Ranked the 3rd largest real estate mortgage company in the United States,* we can simplify your home ... Show More
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Eric was available to answer questions anytime we had them, not just during business hours
Reply from Eric Clonch
November 3rd, 2025 03:29 PM
Madison -Thank you for completing the survey, and for the kind words. I strive to deliver a great experience for each client, every time. Please keep me in mind as a resource in the future. My commitment remains to provide you with professional...
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The entire process was an equal combination of assistance and education, and both were handled extremely well.
Very prompt and clear responses and guidance.
Reply from Matt Gaglione
October 30th, 2025 02:01 PM
Gopal, I appreciate you taking the time to leave this positive review. I'm glad to hear that you found the communication prompt and the guidance clear. It's important to me that my clients feel well-informed throughout their experience. If...
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Josie was very friendly, communicative, and knowledgeable. She kept us on top of the process and made it seem less daunting because she was always willing to explain even when we forgot things and she needed to remind us. She always did so...
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Reply from Jim Axner
October 30th, 2025 12:54 PM
It's great to hear about your experience, Jessica. We're pleased that Josie's friendly and communicative approach made the home-buying process more manageable for you. I'm glad she was able to provide clarity and support throughout, ensuring...
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Jason Golden
Jason was the consument professional and extremely personable... absolutely wonderful to deal with. Jason made the purchase of our 'forever home' a stress free experience and we would very highly recommend Jason to anyone! BRAVO ZULU!!!
Juan is such a blessing. He communicated and explained every step in the process. Juan never hesitated to answer questions, rather late afternoon or while he was on vacation.
Reply from Juan Castaneda
November 3rd, 2025 08:10 PM
I'm grateful for your kind words, Burgundy. It was my pleasure to assist you throughout the process and ensure you felt informed every step of the way. If you ever have more questions or need assistance in the future, please don't hesitate...
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Heather is always working for the (my) client. Her goal is to get everyone to the closing table and works hard to keep everyone informed and on top of the process. I appreciate the communication she provides to clients, agents and title.
Reply from Heather Sapp
October 29th, 2025 08:08 PM
Your acknowledgment of my efforts means a lot. Ensuring clear communication and a smooth process for everyone involved is a priority for me, so I'm pleased to hear it made a difference in your experience. If there's ever anything more I can...
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Tim was always easy to reach and explained all the questions I had. I would highly reccomend him to anyone buying a home.
Communication, support, and guidance from start to finish
Reply from Lux Lending Group
November 20th, 2025 06:05 PM
I'm glad to hear that you felt well supported and guided throughout the entire process. Effective communication is something I strive for, and it's gratifying to know it made a difference for you. Thank you for your feedback and trust in my...
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Someone was always available for me to reach out too, even after hours.
Reply from Elaine Young
October 29th, 2025 04:00 PM
Thank you for sharing your experience, James. I'm pleased to know that my availability made a positive impact on your experience, even beyond regular hours. If there's anything more you need, please don't hesitate to get in touch.
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About
"Howard Hanna Mortgage Services offers a complete selection of mortgage loan programs with a wide variety of national and local investors. Ranked the 3rd largest real estate mortgage company in the United States,* we can simplify your home buying or refinancing transaction. Howard Hanna Mortgage is licensed in Pennsylvania, Ohio, Michigan, and West Virginia.
Serving clients throughout New York, 1st Priority Mortgage, Inc. is committed to delivering a unique process that identifies the best mortgage solution tailored to your individual needs."
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS# 101561. Terms and conditions apply. Offer of credit is subject to credit approval. Contact Howard Hanna Mortgage Services for mortgage products and eligibility. For full licensing information, visit www.nmlsconsumeraccess.org.